Assistant Front Office Manager: Front Desk - Arrabelle

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

- MORE employee discounts on lodging, food, gear, and mountain shuttles

- 401(k) Retirement Plan

- Employee Assistance Program

- Excellent training and professional development

- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

- Free ski passes for dependents

- Critical Illness and Accident plans

Job Summary:

We are seeking a high-energy and driven Assistant Front Office Manager to work closely with the Front Office Manager in leading the daily operations of the Front Desk, Night Audit, and Phone Operator teams. This role is responsible for ensuring exceptional guest service, operational efficiency, and adherence to the highest hospitality standards while supporting departmental financial goals.

The ideal candidate communicates effectively both verbally and in writing, providing clear direction and leadership to the team. Responsibilities include interviewing, hiring, training, supervising, evaluating, coaching, and administering progressive discipline for Front Desk, Night Audit, and Phone Operator staff to ensure service excellence and compliance with resort standards.

This position actively engages with guests, addresses concerns, and resolves issues in a professional and timely manner to ensure guest satisfaction. The Assistant Front Office Manager promotes a culture of outstanding customer service, monitors team performance, encourages continuous improvement, and supports quality initiatives that enhance the overall guest experience.

Job Specifications:

- Starting Wage: $57,784.00 - $70,631.00

- Employment Type: Year Round

- Shift Type: Full Time hours available

- Minimum Age: At least 18 years of age

- Housing Availability: No

Job Responsibilities:

- Serve as the primary point of escalation for guest concerns, resolving issues promptly and professionally to achieve a satisfactory outcome for both the guest and the resort, while ensuring guest history is accurately documented.

- Monitor room inventory and daily occupancy to maximize revenue opportunities, prevent overbooking situations, and maintain accurate room availability.

- Ensure all guest, departmental, and operational communications are addressed and actioned in a timely and professional manner.

- Primary responsibilities are focused on the day-to-day operations of the Front Desk. In situations where staffing coverage is unavailable, the Assistant Front Office Manager is expected to provide direct operational coverage to ensure seamless guest service and uninterrupted departmental operations.

- Support, lead, and provide coverage for Front Desk, Night Audit, and Phone Operator operations to ensure seamless guest service and operational continuity.

- Coach, mentor, and support team members while reinforcing departmental expectations established by the Front Office Manager, Director of Rooms, and General Manager.

- Maintain a professional appearance, demeanor, and ethical standards when interacting with guests, colleagues, and direct reports.

- Collaborate closely with other hotel departments to ensure guest requests and service issues are resolved efficiently and effectively.

- Manage departmental inventories and order necessary office supplies and operational tools as needed.

- Review payroll regularly to ensure accuracy, proper reporting of gratuities, and compliance with overtime guidelines.

- Prepare, publish, and finalize staff schedules, adjusting staffing levels based on occupancy forecasts and operational needs.

- Attend daily stand-up meetings, operations meetings, rooms meetings, and inventory meetings as required.

- Monitor team compliance with required training programs, certifications, and employee engagement initiatives.

- Promote and maintain a safe work environment by ensuring all safety policies, emergency procedures, and security protocols are followed.

- Assist team members with billing inquiries, folio corrections, and other guest account-related matters.

- Build and maintain strong working relationships with leaders across all hotel departments to foster communication and teamwork.

- Empower associates to deliver exceptional guest service and resolve guest concerns confidently.

- Reinforce guest satisfaction objectives during team meetings and support continuous improvement initiatives.

- Ensure associates clearly understand job expectations, performance standards, and departmental goals.

- Foster an open-door environment, actively seeking employee feedback and addressing concerns in a timely and constructive manner.

- Assist with shift coverage needs to ensure adequate staffing levels across Front Desk, Night Audit, and Phone Operator functions.

- Perform additional duties, special projects, and responsibilities as assigned.

Job Requirements:

- Degree in hospitality or business related field

- Word, Excel, Outlook, Coupa, PeopleSoftHR

- Valid CO driver's license; Possesses a valid driver's license for type of vehicle driven.

- Minimum of 1 year management related experience.

- Previous supervisory or Management experience

- Ability to effectively communicate in English to guests, vendors and employees.

- Bilingual in Spanish preferred.

The expected pay range is $57,784.00 - $70,631.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517648
Reference Date: 09/18/2026
Job Code Function: Front Office