Shuttle Driver - Crowne Plaza Asheville

Job Summary

The Van/ Shuttle Driver is responsible for transporting hotels guests to/from assigned destinations using property vehicle in a timely and courteous manner. Comply with all company policies and procedures to ensure guest safety and satisfaction. Duties entail but not limited to the following:

Job Duties

- Check Shuttle Log/ shuttle board and check for special shuttle requirements or discounts;

- Welcome and acknowledge all guests according to company standards;

- Anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation;

- Document all trips prior to the start of and at the conclusion of each trip;

- Inspect property vehicle for damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift;

- Check tire pressure and fluid levels for property vehicle and refuel as necessary;

- Ensure that all lights, signals, mirrors, brakes, seat belts, etc. are functioning and in good working condition;

- Ensure supplies are present and stocked (i.e., First Aid Kit, Fire Extinguisher, flashlight, water, etc.);

- Notify appropriate personnel of any vehicle maintenance needs.

- Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager;

- Report all injuries, minor and major, and unsafe work conditions to manager;

- Comply with company quality assurance expectations and standards.

- Ensure uniform and personal appearance are clean and professional;

- Maintain confidentiality of proprietary information and protect company assets.

- Perform other job related duties as assigned.

Qualifications

Job Requirements:

- High School Diploma or GED

- Valid Class E Drivers License with clean driving records with no major violations

- Ability to maintain composure and demonstrates ability to be flexible and adaptable

- Ability to complete and maintain safety training and certifications

- Basic working knowledge of vehicle maintenance and repair

- Genuinely enjoys working with the staff and our valued guest

- Proven dependable with a good attendance record

- Desire to deliver outstanding customer service

- Ability to speak clearly and communicate professionally with guest, associates, and others

- Ability to answer phones/pagers/two-way radios, etc. using appropriate etiquette

- Completing all checklists and duties as assigned by supervisor or manager

Working Conditions and Physical Effort:

- Stand, sit, or walk for an extended period of time

- Frequent bending, stooping, lifting and carrying supplies weighting up to 50 pounds.

- May be exposed to hazardous cleaning chemicals and supplies.

- May be exposed to individuals under the influence of alcohol.

- Depending on business demands this individual may be required to work weekend/ evening hours and/or perform additional job responsibilities.

- May be exposed to severe weather and driving conditions

- Clean and neat appearance required, uniforms to be worn as required by brand standards.