Concierge PT

When you work at Heritage at Irene Woods , you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Heritage at Irene Woods is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Here are a few of the daily responsibilities of a Concierge:

- Provide ongoing telephone coverage.

- Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.

- Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery

- Prepare maintenance work orders as requested by residents and staff

- Assist the Business Office Manager with projects/assignments.

Here are a few of the qualifications we need you to have:

- High school diploma or general education degree (GED) required

- Familiarity with Microsoft Office Suite products

- Must demonstrate excellent telephone communication skills

- Saturday & Sunday 5PM - 10PM (Please apply only if this schedule works for you)

This community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, participants, fellow employees, and guests

- We greet you warmly, by name and with a smile.

- We treat everyone with courteous respect.

- We anticipate your needs and act accordingly.

- We listen and respond enthusiastically in a timely manner.

- We hold ourselves and one another accountable.

- We make you feel important.

- We embrace and value our differences.

- We ask, “Is there anything else I can do for you?”

- We maintain high levels of professionalism, both in conduct and appearance, at all times.

- We pay attention to details.

#Non-Clinical

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

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