About this role
GENERAL PURPOSE
Provide non-clinical clerical assistance to Nurses and Nursing Staff in the Nursing Home while providing excellent customer service to all staff, residents, and visitors. Work hours may consist of 10- or 12-hour shifts.
ESSENTIAL FUNCTION In addition to performing Essential Functions, this position may be required to perform a combination of supportive functions based upon the requirements of the organization.
- Greet and direct all residents, visitors, and staff in a positive, caring, and professional manner.
- Coordinate all admissions, transfers and discharges with nursing and admission staff.
- Receive and direct all calls and deliver messages to the appropriate staff or residents in a professional manner.
- Place calls to the physicians and others as requested by the staff.
- Schedule all appointments, tests, treatments, and transportation.
- Fax/DocuSign and copy documents as requested by nursing, social workers, doctors, etc.
- Forward all labs and H/P updates to the provider.
- Submit work orders for unit repairs.
- Assist with designated chart audits to ensure completeness.
- Will assist Purchasing and Inventory Department as directed and needed.
- Assure that all resident charts are stocked with correct forms.
- Perform other tasks as assigned.
- Exhibit excellent customer service skills.
- All staff are required to always follow all safety regulations and precautions.
- Staff must ensure that their department is maintained in a clean and safe manner by assuring that all necessary equipment and supplies are maintained.
- Report all hazardous conditions/equipment to immediate supervisor/manager.
- Report all accidents/incidents to immediate supervisor/manager within 24hrs.
- All staff must wear protective clothing and equipment when handling infectious waste and or blood/body fluids or when doing Hazardous work i.e., working with chemicals, electrical or day to day maintenance repairs.
- All Staff are required to participate in the Oodham Centered Care - Managers/Supervisors will help staff in participating in Oodham Centered Care.
- Recognize your role as part of the QAPI efforts of your organization.
- Attend trainings to build understanding and capacity to undertake QAPI work.
- Carry out QAPI roles and responsibilities as assigned.
- Follow established policies and procedures in support of QAPI efforts.
- Look for and share with leadership ideas for improvement in the organization.
- Communicate to leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.
- Support QAPI efforts both verbally and non-verbally (i.e., via actions and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.
Qualifications
QUALIFICATIONS/BASIC JOB REQUIREMENTS: High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent Combination of education and experience.