About this role
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.
What you’ll do
Key Responsibilities
Responsible for strengthening customer partnerships, and delivering business objectives through effective account management, forecasting accuracy, and profitability improvement.
1. Execute strategic account plans to support customer growth and business retention objectives.
2. Associate with revenue forecasting and support the achievement of AOP targets.
3. Associate with product profitability enhancement and support gross margin improvement initiatives.
4. Build and maintain strong customer relationships and strategic business partnerships.
5. Serve as the primary customer interface, aligning customer requirements with Lam's solutions and business objectives.
6. Manage quotations, system configurations, and capacity allocations to support business opportunities and operational execution.
Who we’re looking for
1. Demonstrated customer-centric mindset, business agility, and ability to build trusted strategic partnerships.
2. Data-driven decision maker with strong commercial awareness and profitability focus.
3. Results-oriented professional with high ownership, resilience, and adaptability in dynamic business environments.
4. Proven ability to lead customer engagements and headquarters visits while consistently upholding Lam's Core Values.
Preferred qualifications
Master's degree or equivalent related semiconductor industry experience (3+ years preferred).
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.