System Engineer (Managed IT Services & Microsoft 365)

About Asiacruit
At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets.

About the Role
We’re looking for a System Engineer to provide hands-on technical support and system administration across multiple client environments.

This is not a basic helpdesk role. You’ll work across Microsoft 365, Windows systems, identity and access, endpoints, networking, security, backup and recovery , while supporting day-to-day IT operations for US-based clients.

You’ll be part of a managed IT services environment , where you’ll support different client environments, take ownership of technical issues through resolution, and work closely with senior engineers when more complex or higher-risk issues require escalation.

This is an early-career engineering role with opportunities to build broader experience across cloud, infrastructure, cybersecurity, disaster recovery, automation, and client-facing IT service delivery.

What You’ll Do

- Provide hands-on technical support and system administration across multiple client environments.
- Administer and troubleshoot Microsoft 365 environments , including Entra ID, Exchange Online, user accounts, licensing, access, and endpoint/device administration.
- Support and troubleshoot Windows endpoints, applications, peripherals, and common network/connectivity issues.
- Support Windows Server, Active Directory, Group Policy, virtualization, and hybrid environments where applicable.
- Monitor and respond to technical issues and security alerts across endpoint, identity, email, and related security platforms.
- Support endpoint security, access controls, patching, software deployment, and security configurations in line with established standards.
- Monitor backup and disaster recovery systems , investigate routine failures, and support scheduled restore and recovery-validation activities.
- Support client onboarding, offboarding, environment discovery, implementation, and technical projects.
- Communicate directly with client users and stakeholders regarding technical issues and assigned projects.
- Use ticketing or PSA systems to track, document, and resolve incidents and service requests.
- Maintain accurate technical documentation, system records, inventories, diagrams, and knowledge articles.
- Use and progressively develop PowerShell or other automation tools to improve IT operations.
- Troubleshoot issues methodically, identify root causes, and take ownership through resolution.
- Escalate complex or higher-risk issues appropriately with clear diagnostics and supporting evidence.
- Coordinate with senior engineers, security teams, vendors, and service providers when required.
- Support other IT operational requirements and projects as needed.

What We’re Looking For

IT Support / System Administration Experience – Required

- Minimum 2 years of hands-on experience in IT support, system administration, system engineering, or a similar role.
- Helpdesk experience, internships, OJT, or relevant lab experience can be considered.
- Hands-on experience troubleshooting Windows environments, endpoints, applications, peripherals, and common technical issues.
- Strong foundational knowledge of networking and the ability to troubleshoot issues methodically.

Microsoft 365 – Required

- Working familiarity with Microsoft 365 administration is required.
- Experience or practical exposure to Entra ID, Exchange Online, and endpoint/device administration .
- Experience may come from professional work, hands-on labs, or relevant certification study.

PowerShell – Required

- Basic PowerShell familiarity is required.
- Able to safely read and run basic scripts.
- Willingness and aptitude to learn how to modify and develop scripts.

English Communication – Required

- Good written and spoken English communication skills are required.
- Able to communicate clearly with both technical and non-technical users.
- Comfortable supporting US-based clients and explaining technical issues clearly.

Managed IT / Multi-Client Experience – Preferred

- Experience working for a managed IT service provider, IT outsourcing company, service desk, or other environment supporting multiple clients is an advantage.
- Experience with RMM, MDM, endpoint security/EDR, PSA/ticketing, remote support, backup, or disaster recovery platforms is beneficial.
- Candidates without MSP experience may still be considered if they have strong relevant IT support or system administration experience.

Infrastructure & Security Experience – Preferred

- Experience with Windows Server, Active Directory, Group Policy, virtualization, or hybrid cloud/on-premises environments.
- Exposure to endpoint security, identity and access management, backup and disaster recovery, or cybersecurity operations.
- Experience with Google Workspace or other productivity platforms is an advantage.
- CompTIA A+, Network+, Security+, or relevant Microsoft certifications are beneficial.
- Experience working with vendors, ISPs, carriers, cloud providers, or other technology partners is an advantage.
- Exposure to regulated or security-conscious environments is a plus.
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field is helpful but not required.

Technical Troubleshooting & Work Style

- Strong problem-solving and troubleshooting skills.
- Able to investigate issues, test assumptions, and identify root causes rather than relying only on scripted fixes.
- Comfortable managing multiple priorities across different client environments.
- Understands when to resolve an issue independently and when to escalate.
- Detail-oriented and consistent with documentation, procedures, and change-control requirements.
- Comfortable learning new technologies and adapting to different client environments.
- Able to work independently while collaborating closely with senior engineering staff.

Working Set-Up

- Hybrid role based in Makati City, Metro Manila.
- Work Arrangement: Hybrid
- Schedule: Tuesday to Saturday, 10:00 PM to 9:00 AM (Manila Time), generally aligned with US client hours.
- Reliable internet connection and a suitable remote-work environment are required for work-from-home days.
- This is a multi-client environment requiring strong prioritization, context switching, and self-management.

Why Join?

Build practical engineering experience across Microsoft 365, cloud, infrastructure, cybersecurity, endpoints, networking, backup and disaster recovery , rather than being limited to basic helpdesk work. You’ll receive hands-on mentorship from senior engineering staff and have opportunities to develop your technical skills through real client environments, vendor resources, and relevant certification paths.

You’ll also have a defined development path toward System Engineer II , with increasing responsibility as you demonstrate technical capability, sound judgment, and consistency. Finally, you’ll gain direct exposure to US-based clients and varied IT environments , giving you broader experience across managed IT services and modern infrastructure.