About this role
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Proficient in a range of operational processes through prior experience and trainings.
- Completes assignments and guides the work of peers and other team members.
- May work cross-functionally, in different areas when necessary.
- Proposes improvements to processes and methods.
- Works within established procedures and practices.
Functional Knowledge
- Has developed skills in a range of processes, procedures and systems.
- Acts as a technical expert in an area.
Business Expertise
- Understanding of how best teams integrate and work together to achieve company goals..
Impact
- Impacts own team and other teams when work activities are closely aligned.
- Suggests improvements to existing processes and solutions to improve efficiencies.
Leadership
- Serves as a team leader and may allocate work.
- Provides subject matter guidance to junior team members.
Problem Solving
- Ability to problem solve and provide the best outcome for clients and end users.
Interpersonal Skills
- Exchanges ideas and information effectively.
- Uses tact and diplomacy when communicating.
Responsibility Statements
- Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
- Responsible for design and update of basic level training materials and courses based on client or internal needs.
- Organizes training content in a clear sequence for delivery.
- Works with subject matter experts to keep content current and effective.
- Reviews and prepares training resources and materials to deliver classes.
- Collects training feedback from participants.
- Conducts "train the trainers" sessions, as necessary.
- Analyzes, produces, and distributes training reports.
- Guides other trainers and assigns tasks.
- Performs other duties as assigned
- Complies with all policies and standards