Team Assistant

Uniting what’s next in traffic.

At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all.

Our Commitment:

At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.

If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it.

At Yunex Traffic, we recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.

To ensure an inclusive recruitment experience for everyone, if you need any reasonable adjustments or support at any stage of the process, please contact us at [email protected] so we can work together to meet your needs. For more information on the recruitment process, please visit our Recruitment Journey page on our website.

Do you want to make a difference with the work you do? Join us as a Team Administrator.

This role is responsible for managing customer orders from receipt through to delivery and invoicing, ensuring commitments are achieved, expectations are exceeded, and customer satisfaction remains at the heart of every interaction. Working closely with Operations, Supply Chain, Engineering, Procurement, Logistics, and Finance teams, you will proactively drive order fulfilment, resolve issues, and continuously seek improvements that enhance both customer experience and business performance.

Responsibilities:

- Act as the primary point of contact for customers, delivering an exceptional experience through proactive communication and effective relationship management.

- Manage customer orders from receipt to delivery, ensuring accurate order processing, invoicing, and timely fulfilment using SAP.

- Coordinate with Operations, Production, Procurement, Logistics, and Finance teams to ensure customer requirements are met and any issues are resolved quickly.

- Monitor order performance, proactively managing risks, delivery schedules, customer enquiries, and issue resolution to maintain high service levels.

- Coordinate export and logistics activities, ensuring shipping documentation, customs requirements, and regulatory compliance are completed accurately.

- Identify opportunities to improve processes, enhance customer satisfaction, and support continuous improvement initiatives across the business.

Qualifications & Experience:

- Proven experience in customer service, order management, sales administration, or a similar customer-focused operational role.

- Strong communication, relationship-building, and stakeholder management skills, with the ability to work effectively across teams and with customers.

- Highly organised with excellent attention to detail, able to manage multiple priorities and solve problems in a fast-paced environment.

- Proficient in Microsoft Office; experience using SAP or other ERP systems would be advantageous.

- Experience within a manufacturing, engineering, or industrial environment would be beneficial, particularly with knowledge of export processes, international trade compliance, or continuous improvement methodologies.

We offer:

- Competitive base salary plus annual bonus

- 26 days holiday (rising to 29 with service

- 37.5-hour working week,

- Excellent pension scheme with up to 10% employer contribution

- Flexible benefits tailored to your needs

- Ongoing training and development, including support for professional memberships

How do I apply?

We can only accept online applications. Click the “Apply Now” button below to submit your application.

About Us:

We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world.

We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone.

Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users.

Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.

What else do I need to know?

To stay up to date with what we’re up to at Yunex Traffic UK, including our events and some of our exciting new job roles, sign up for our UK Recruitment Newsletter here .