Jr. Customer Service Officer (Remote)

Responsibilities:

- Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.)

- Monitor, review, and process merchant payments accurately within the agreed service level as applicable

- Coordination with internal support and team members to handle transaction related issues

- Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required

- Perform other tasks and duties to be assigned by Supervisor

Requirements:

- 2 years of experience as Customer Service in Crypto, FinTech, or Banking Company.

- Proficient in verbal and written in English languages.

- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc).

- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members.

- Willing to work in a shifting schedule.

- Willing to work from home or at the office/business site as needed.

Nice to Haves

- Has Crypto and Fiat Spot/Futures knowledge.

- Has identity verification (KYC) experience.

- High customer-orientation.

- Self-motivated but is a team player and can work under pressure.

- Familiar with CRM/CSR flow and system.

- At least 2-year CSR related experience (directly communicate with customers).

Perks & Benefit

- Competitive total compensation package

- Various team-building programs and company events

- And many more! Apply and let us tell you more!