Director, Product Management, Provider Experience

Who we are: 
At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.
Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.
We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.
Want to make an impact? Join our pack and come work (and play!) with us.

What you'll own

Execution is delivered hand-in-hand with cross-functional partners; your job is to define the vision and what good looks like, sequence the bets, hold the alignment, and make sure all investments reinforce each other through excellent execution.

- Product Strategy and Vision. Own the multi-year provider product vision: translating Rover's provider strategy into a sequenced product direction and owning the narrative that aligns leadership, product teams, and partners behind it.

- Roadmap and execution. Own the product side of the organization's OKRs and the roadmap that delivers them. Ship a steady cadence of well-crafted, experiment-validated launches, landed with quality and followed through after launch until the customer outcome is proven or the outcome is learned.

- The voice of the provider. You will be the advocate for what providers actually want and need to grow and run top quality businesses, grounding every roadmap decision in customer research, feedback, and marketplace data, and representing that voice credibly in every executive conversation, including when it's inconvenient.

- AI adoption. AI embedded in product features such as assisted tooling, intelligent messaging, personalization and education, as well as fostering AI in how the team works (AI-accelerated discovery, prototyping, execution), while building a culture of AI-native development as the default.

- Cross-functional leadership. Hold alignment across Core Product Teams, Design, Engineering, Data Science, Marketing, Operations, Finance, Legal and Trust & Safety, and across regions, so that product investments reinforce each other globally rather than fragmenting by service, brand or country.

- A team that sets the bar. Hire, coach and grow a team of product managers who combine judgment, customer centricity, inspiring craft and speed.

Minimum qualifications

- 10+ years of product management experience, with meaningful time in marketplace, platform, or two-sided business contexts. Experience in the supply-side of the marketplace is a plus.

- 5+ years in people management or leadership roles, including managing senior product managers or leading cross-functional groups.

- Experience driving marketplace monetization — pricing, fee, or take-rate models — including designing, testing, and scaling pricing changes with measurable P&L impact.

- Track record of building retention, engagement, and loyalty strategies for a professional user segment (providers, sellers, hosts, drivers, or merchants).
Experience partnering with Data Science and Engineering teams to create and execute on shared roadmaps and metrics, with rigorous experimentation practice (A/B frameworks, holdouts, long-horizon measurement).

- Clear and structured written and verbal communication style, with the ability to influence and partner with senior leaders and diverse teams to drive critical decisions.

- Highly proactive, comfortable operating with minimal guidance in uncertain and ambiguous business environments.

- Analytical rigour, with enthusiasm for modeling and measuring the impact of the initiatives you drive. Comfortable working with advanced analytical and visualization tools, such as Mode and Excel.

- Strong leadership skills and experience giving actionable feedback and coaching, and welcoming the same.

- Comfortable working across Europe (Central Time) and US (Pacific Time) timezones.

- Strong command of the English language (minimum C2 level). English is the official Rover language and is used every day with every stakeholder and communication.
Bachelor's degree.

Preferred qualifications

- Experience in online marketplaces with a meaningful supply side (gig economy, services marketplaces, accommodation, mobility, creator platforms, or similar).

- Experience with marketplace integrity problems: disintermediation and off-platform leakage, and incentive design that rewards loyal behavior.

- Experience building customer-centric tooling, business-management software, or 'operating system' products for independent entrepreneurs.

- Demonstrated success leading both 0-to-1 product bets and scaling existing product lines; comfort presenting to C-level and Board audiences.

- Master's degree.

Benefits of working at Rover:

- Competitive compensation

- Permanent contract

- Long-term incentive plan, with a company performance-based cash payout

- Pension Plan

- Meal tickets through Cobee

- 25 days paid time off, plus public holidays

- Private health insurance

- Discounted gym membership

- Bring your dog to work (and unlimited puppy time)

- Monetary help for adopting a dog plus yearly credit to use on our platform

- Flexible work hours. We trust you to get your work done, and are not watching what times you're coming and going

- Snacks and fresh fruit in our kitchen to keep yourself going

- Regular team activities, including happy hours, game nights, and more

Compensation:

- In the greater Barcelona area the first-year salary range is €122,228 - €148,155. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees.

- The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.