IT Coordinator

POSITION:                         IT Coordinator

DEPARTMENT:                 Operations

REPORTS TO:                     Assistant General Manager

FLSA STATUS:                   Hourly/Non Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE
The IT Coordinator is responsible for support of all Fishers Event Center technology functions on an event day-to-day basis.  This person will be responsible for identification, training, and support for all systems and applications needs of the Fisher Event Center’s team members, and will serve as a liaison with Legends Global Corporate Technology Departments.

Essential Duties and Responsibilities

- Technical Support Provide onsite technical support for employees, event staff, vendors, and contractors
- Troubleshoot and resolve hardware, software, printer, mobile device, telecommunications, and connectivity issues
- Respond to IT requests and escalate issues when appropriate
- Support Microsoft Windows workstations, laptops, mobile devices, and equipment
- Assist users with password resets, account access, software troubleshooting and general technology support

- Event Technology Support Provide dedicated IT support during concerts, sporting events, and other arena events
- Assist with setup, testing, operation, and troubleshooting of event-related technology systems
- Support ticketing, point-of-sale, wireless connectivity, digital signage, and operational technology as assigned
- Respond to event-day technology issues quickly and professionally to minimize operational disruptions

- Network & Telecommunications Support Assist with basic network, Wi-Fi, and telecommunications support under the direction of IT leadership
- Support network connectivity, switch port activation, cabling, and device deployment
- Troubleshoot wireless, LAN, and internet connectivity issues
- Assist with installation and maintenance of network and telecommunications equipment

- Asset & Inventory Management Maintain accurate inventory records for technology equipment and accessories
- Assist with deployment, collection, tracking, and replacement of IT equipment
- Organize and maintain technology storage areas and inventory records
- Support lifecycle management of computers, mobile devices, and event technology equipment

- Vendor & Operational Support Assist with coordination of third-party vendors supporting technology systems and events
- Support implementation of technology-related projects and operational initiatives
- Maintain documentation, procedures, and technical records
- Assist with equipment moves, installations, and facility technology projects

- Teamwork & Professionalism Deliver excellent customer service to all users
- Maintain a positive and professional working relationship with coworkers, vendors, and customers
- Contributes to a safe, organized, and productive work environment
- Perform other duties and special projects as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours.

Education and/or Experience

- A minimum education level of: Associate degree in IT, Computer Science, Networking or related field
- Years of related work experience: 0-2 years
- High level knowledge of applicable computer software and hardware.

Skills and Abilities

- Strong knowledge of business office applications and systems.
- Knowledge of wireless technology applications and interface availability.
- Excellent organizational, planning, communication and inter-personal skills.
- Ability to translate non-technical needs communication into technical development capabilities.
- Must have communication skills and keen attention to detail.
- Ability to undertake and complete multiple tasks.
- Proficiency in Windows support.
- Proficiency in network support.
- Proficiency in all Microsoft Office applications.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Fishers Event Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.