About this role
Do you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of a Rental Operations Agent:
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
- Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.Ensuring that the rental car lot is organized and well-maintained
What we are looking for:
- A genuine can-do, positive attitude, above all else
- Someone reliable and motivated, who sees every day as a chance to improve
- Excellent communication skills
- Team-player
- Previous customer service experience is welcomed
- Someone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work – no two days will be the same!
- A full valid driving licence with 12 months’ experience
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
- 33 days holiday inclusive of bank holidays
- A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group
- Opportunity to earn monthly commission
London
Kent
United Kingdom