Senior Manager - Charging Payments and Subscriptions.Information Technology

Reports To: General Manager - IT Operations

Division: Information Technology

Mission:

- Oversee and direct the IN/VAS Operations, provide input into design, planning and optimization of IN/VAS, Support and Maintenance of IN & VAS networks as well as development of innovative products/services

Description:

- Translate MTNN’s Business plan and subscriber growth assumptions into requirements for Intelligent Network, VAS network, service creation and applications development

- Plan, monitor and deliver best in class OSS, BSS, IN / VAS systems in line with business plan

- Develop strategies to ensure optimum capacity planning for Call attempts and signalling traffic utilisation across IN/VAS nodes

- Ensure MTNN’s core/intelligent/VAS network performance is in line with defined KPA/KPI’s

- Maintain awareness of the latest technological and industry developments and act as subject matter expert regarding Intelligent & VAS network design and capacity planning.

- Trend analysis management of all faults on the VAS & Prepaid systems

- Manage the performance and availability of the VAS & Prepaid systems

- Release Management Planning & control all system installations and commissioning.

- Ensure effective Vendor Management and Service Level Compliance.

- Monitor the status and performance of the network elements.

- Monitor international trends and business best practice in relation to specific product or technology.

- Oversee and direct the activities for architectural service design and integration of new and innovative products/services within MTN.

- Oversee the development of new products and services utilizing existing service layer features cutting across different functional systems e.g. CS 5.0, GPRS, SMS etc.

- Alignment of IN and VAS nodes to design and plan from planning and ensure continuous analysis of performance to ensure effective capacity provisioning

- Create processes and procedures to effectively manage people, systems and processes

- Participate in the selection of suitable technologies and negotiate/manage contracts with suppliers accordingly

- Monitor and ensure that operational delivery of system outputs are met in line with OLAs and SLAs

- Develop processes and procedures to manage the environment

- Participate in the selection & selection of suitable technologies

- Manage contracts with suppliers/vendors

- Ensure operational delivery of business requirements

Education:

- First degree in Engineering, Computer science or related field

- Masters advantageous

- Fluent in English and language of country preferable

Experience:

9 - 17 years’ experience which includes:

- Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry

- Worked across diverse cultures and geographies advantageous

- Experience in Core, IN and/or VAS planning/operations, software technology, contract negotiation, multi-vendor network operations, CAPEX and OPEX budget preparation and fixed network deployment.

- In depth knowledge in forecasting long term network growth and providing input to company business plan