Service Advisor

Purdy Mazda is looking for self-motivated individuals who would like to serve as a Service Advisor. The Service Advisor serves as a primary point of contact for service customers by coordinating vehicle repair and maintenance services in a professional, customer-focused, and operationally efficient manner. This role supports customer retention, repair quality, communication, and service department performance while promoting a hospitality-driven customer experience aligned with dealership standards and values.

Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a Service Advisor role might be in your future.

Job Description:

Customer Service & Vehicle Intake

- Greet customers promptly and professionally while obtaining vehicle and service information accurately.

- Listen to customer concerns, identify service needs, and assist with determining appropriate repair or maintenance recommendations.

- Conduct vehicle walkarounds, visual inspections, road tests, or customer ride-alongs as needed to confirm service concerns.

- Advise customers regarding recommended maintenance, manufacturer service schedules, and repair needs.

- Build customer trust through professional communication, responsiveness, and transparency throughout the service experience.

Repair Order Management & Workflow Coordination

- Prepare repair orders including customer concerns, labor operations, cost estimates, and service recommendations.

- Provide complete and accurate estimates for labor, parts, and repair timelines.

- Establish and communicate estimated completion times and coordinate workflow with dispatch and service personnel.

- Notify dispatch personnel and technicians regarding incoming repair work and operational priorities.

- Monitor repair progress throughout the service process and communicate updates, delays, or additional repair needs to customers timely and professionally.

- Obtain customer authorization prior to performing additional repairs or services beyond the original estimate.

Customer Communication & Service Follow-Up

- Explain completed repairs, charges, maintenance recommendations, and service documentation clearly and professionally.

- Handle customer concerns and service-related questions in accordance with dealership standards.

- Maintain communication with customers regarding work in progress, appointment scheduling, and vehicle status updates.

- Support customer follow-up initiatives and retention efforts designed to promote customer satisfaction and repeat business.

- Maintain high standards for customer satisfaction and service experience consistency.

Operational Support & Documentation

- Review repair orders for operational accuracy, completed work, customer authorization, and documentation requirements prior to closing.

- Maintain organized repair order documentation, service files, pricing guides, and department forms.

- Coordinate vehicle parking, key control, and vehicle security procedures in accordance with dealership standards.

- Assist with service scheduling, appointment coordination, and operational workflow management.

- Support quality control processes intended to minimize comeback repairs and operational concerns.

Professional Standards & Compliance

- Maintain a professional appearance, positive attitude, and strong attendance record.

- Support dealership standards related to professionalism, customer care, safety, and workplace conduct.

- Ensure compliance with dealership procedures, manufacturer requirements, and applicable operational standards.

- Participate in meetings, training, and development opportunities as assigned.

- Contribute to a collaborative and team-oriented workplace culture.

Purdy Benefits:

- Competitive Compensation

- Medical, Dental, & Vision insurance plans

- 401(k) with company-match

- Paid-time-off (PTO)

Qualifications

Qualifications:

- High school diploma or equivalent required.

- Previous automotive service advising, customer service, hospitality, or sales experience preferred; or an equivalent combination of education and experience. Valid drivers license and acceptable driving record required.