About this role
*Previous applicants who have not previously been successful for this role in the last 6 months are not eligible to apply on this occasion. *
West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today. The next stage in our technology ambition is focused around the concept of Synergy and delivering amazing User Experiences. This role will help focus and shape our path in the Synergy strategy around our Platform for Future – and thus drive real-world impact on policing technology, therefore allowing us to excel at our vision; to prevent crime, protect the public and help those in need.
The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.
The Cloud Services Team is responsible for managing the force’s Office 365 and Azure provisions.
The post holder will report directly into the Cloud Services Team Manager but will be expected to work without direct supervision and will be required to make decisions.
Key Responsibilities:
- Provide specialist technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s Cloud Technologies mainly Microsoft 365 and Azure Technologies
- Provide specialist technical skills and knowledge in Azure, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
- Provide specialist technical skills and knowledge to support and maintain Microsoft 365, Including Teams, OneDrive, Exchange Online, SharePoint.
- Provide specialist technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
- Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgment to make decisions when solutions are not obvious;
Essential:
- Knowledge of Cloud Technologies relating to the Azure Stack, including but not limited to: Subscriptions, Scale Sets, Virtual Machines, Storage, Sentinel and Backups
- Demonstrable experience in Supporting Microsoft Office 365 to an Enterprise Level Including Entra ID, Teams, OneDrive, Exchange Online, SharePoint
- Demonstratable Experience in Cloud Security Products Such as Defender and ATP
- Demonstrate experience in supporting Windows Technologies including Windows Server, Active directory, Group Policy and DNS.
Desirable Skills:
- Experience in Managing Devices in Microsoft InTune (Endpoint Manager), with prior knowledge of SCCM
- Experience in Identity Management solutions, such as SailPoint
- Understanding of ITIL framework;
Vetting Checks - You must successfully complete the required level of Management vetting and Security (Delete as appropriate) clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.
Medical: Successful applicants will be subject to a medical assessment which may include a drug or hearing test.
Hours : This is a full-time position working between core hours of 08:00 to 16:00, Monday to Friday. The role is hybrid working with 60% of working days on-site.
Interview: TBC
Contact: For further information email [email protected]
IT&D-Design