About this role
Who We Are:
Brazos Towers at Bayou Manor has been a trusted name in senior living for over 50 years, offering a dynamic and vibrant community just minutes from Houston’s renowned Museum District and Texas Medical Center. As a faith-based, not-for-profit Life Plan Community, we are committed to enhancing the lives of older adults by providing a continuum of care that includes independent living, assisted living, memory support, and skilled nursing. We are proud to have been recognized as Best of the Best in Texas for the past six years—an honor that reflects our unwavering commitment to excellence in service and resident care. If you're passionate about making a difference and want to be part of a supportive and mission-driven team, we invite you to explore a future with Brazos Towers.
Who You Are:
We are seeking a candidate with a strong positive attitude toward customer service to act as a Sales Counselor. This person will have a genuine interest in working with older adults and be able to engage, motivate, and support both residents and fellow team members. The ideal candidate is dependable, compassionate, and aligned with our values of respect, excellence, and community. Creativity, teamwork, and a drive to exc eed expectations are key traits we’re looking for as we work together to fulfill our mission of uplifting the lives of those we serve.
Essential Functions:
- Thoroughly familiarize with and assist in implementation of all elements of the project’s Marketing Plan, including an understanding of our mission, values and vision.
- Professional sales disciplines:
- Direct contact with prospective residents in teleselling
- Personal written communications with prospective residents
- In-home visits and presentations
- On-site presentations
- Diligent professional follow-up activities
- Participate in all prospect cultivation/educational meetings, special events and seminars.
- Attendance in weekly sales meetings to discuss sales strategies, reporting, and evaluation.
- Intensive/ongoing communications with prospective and future residents.
- Generating leads through implementing aggressive prospective resident referrals, referrals from prospective residents or prospects on the Future Residency Program, staff, friends, Trustees, churches and synagogues, and other constituencies.
- Participation in a tele-selling program with a goal of making an average of ten or more completed calls per day. Make reports weekly to the Marketing Consultant (Spectrum).
- Enter all activities and prospect information into the marketing information system (REPS). Manage contacts, scheduled activities and “to-dos” in the database and provide statistics needed for reporting from the marketing information system.
- Make eight in-home visits per month with prospective residents within accessible driving distances. Make weekly reports to the Marketing Consultant.
- Learn to qualify prospects on the basis of age, wealth, health, propensity to move and emotional engagement.
- Make an average of sixteen (4 per week) on-site presentations per month to qualified prospects. Make reports weekly to the Marketing Consultant.
- Accomplish an average gross sale to presentation ratio wherein one sale is made out of every six presentations to qualified prospects each month.
- Be familiar with and participate as requested in the Admissions process, review, and the development of its policies and procedures.
- Assist the Move-in Coordinator with activities related to the move-in process.
- Attend Marketing Advisory Committee meetings.
- Participation in sales training and self-improvement activities.
- Responsible for operating within assigned budget.
Qualifications
Qualifications:
- BA strongly preferred with a background in marketing and sales preferred
- Minimum of 3-5 years experience, directly related to the duties and responsibilities required.
- Excellent communications skills including personal presentations and teleselling.
- Become proficient with Marketing Information System (REPS)
- Excellent organizational and time management skills
- Ability to work independently, be self-motivated and demonstrate good judgment
- Ability to handle multiple projects simultaneously
- Knowledge of customer service standards and procedures
- Proficiency in office systems with specific skills in Microsoft Office
- Ability to travel locally