Implementation Consultant - Food & Nutrition

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009

Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

WHAT YOU WILL BE DOING:

As an Implementation Consultant at Illumia, you are a trusted food service expert and go-to resource for NetMenu platform implementations. With deep, hands-on knowledge of food production operations, you independently lead complex implementations while mentoring associate-level team members. You work closely with clients to solve problems, optimize workflows, and drive successful outcomes across diverse food service environments.

NetMenu is Illumia's foodservice and nutrition platform. It helps food service operations across healthcare and higher education manage inventory, purchasing and receiving, menu operations, recipes, and production workflows in one system, giving foodservice teams what they need to operate efficiently and giving administrators visibility into food costs and operational compliance.

- Lead on-site and remote implementations of the NetMenu platform for complex, multi-site food production environments, driving project schedules and deliverables while maintaining quality standards.

- Develop and deliver customized training programs to kitchen and food service teams, translating best practices into client-specific workflows and ensuring strong adoption across all operational levels.

- Independently analyze client challenges and design solutions that optimize food production operations, including inventory management, purchasing workflows, menu operations, and recipe standardization.

- Collaborate with internal teams (Implementation, Project Managers, Database Services, FNS Integration) and external clients to troubleshoot complex issues, ensure seamless system integration, and drive operational improvements.

- Provide informal mentoring and technical guidance to Associate-level team members, contributing to their professional development and overall team capability.

- Maintain comprehensive project documentation, status reports, and implementation plans; communicate complex information clearly to stakeholders at all organizational levels.

- Contribute to revenue and billable utilization goals through consistent project delivery, client satisfaction, and scope management.

- Serve as a subject matter expert on NetMenu functionality, continuously expanding your knowledge and staying current on platform enhancements, industry best practices, and evolving customer needs.

WHO YOU WILL WORK WITH:

- External clients (foodservice directors, operations managers, kitchen staff, and executive leadership)

- Internal teams including Implementation, Project Managers, Database Services, FNS Integration Services, Sales, Support, Managed Services, and Associate-level Implementation Consultants

WHAT YOU'LL BRING:

- Bachelor's degree preferred, or 3 to 5 years of hands-on experience in food production, kitchen operations, foodservice management, or related food service leadership role

- Hands-on, current experience with Illumia's NetMenu platform or CBORD’s Food Service Suite, actively used in your role with demonstrated proficiency in key modules such as, items & recipe building, inventory management, purchasing, menu operations, or production workflows

- Deep, practical knowledge of food production operations including inventory management, purchasing and receiving, menu design and costing, production planning, and yield management across multiple sites or campuses

- Proven experience with foodservice software systems, process optimization, and the ability to translate operational requirements into system configurations and solutions

- Strong training and presentation skills with demonstrated ability to communicate complex operational concepts to diverse audiences (from kitchen staff to executive leaders)

- Excellent writing, communication, interpersonal, and human relations skills; ability to build trust and relationships with clients and internal partners

- Proven problem-solving abilities with experience analyzing operational challenges and designing practical solutions using judgment, experience, and best practices

- Strong project management skills; ability to lead multiple concurrent projects, manage timelines and deliverables, and adapt to changing client needs

- Demonstrated ability to mentor and guide less experienced team members; comfort serving as a resource and thought leader within the team

- Effective time management, decision-making, and organizational abilities

- Customer-first mindset with professional appearance and demeanor

- Advanced proficiency with Microsoft Office suite

- Ability to manage complex situations and stakeholder expectations effectively

ESSENTIAL FUNCTIONS OF THE JOB:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

WHAT IS GOOD TO KNOW:

Travel is required for this position and will fluctuate based on client needs and project timelines, typically ranging from 50% to 75%, with travel primarily occurring Monday through Thursday.

Home office-based when not traveling.

Valid driver's license required.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

WHAT YOU GET WHEN YOU JOIN OUR TEAM:

- Flexible time off to include paid holidays and volunteer time.

- Robust health, dental, and vision insurance plans on your first day of employment

- Comprehensive employee assistance program (EAP)

- Employer-paid life insurance/AD&D/short-term and long-term disability insurance

- Flexible spending account (FSA) or health savings account (HSA)

- Matched 401(k)

- Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.