Compliance Coordinator.

GENERAL DESCRIPTION:

Provides program support for client-related services.

Essential Duties and Key Responsibilities:

Coordinates and supports client, program, and Partner-related meetings and conferences for the Chief Program Officer and Program Directors for multidisciplinary team meetings and other client-related or Partner-related meetings and projects.

Serves as program support generalist and provides backup program support with completing client data entry; reviewing the client queues to schedule appointments; and scheduling referrals for clients.

Interprets (bilingual English/Spanish) for direct services team and external partners, i.e.: law enforcement, child protection services, etc., as needed.

Assists in scheduling multiple and single transportation requests for clients receiving services from DCAC programs.

Serves as client database superuser and explores and assists the performance outcomes team with troubleshooting questions from the program team; Works with Performance Outcomes Team to research and update missing client demographic information in the client management database system.

Works with department supervisor and director to create standard operating procedures for program support manual.

Assists with training new client services associates with client data entry, reviewing client queues, connecting with clients for appointments, and other client-related activities.

Serves as backup front desk receptionist answering phones, and greeting clients, Partners, and visitors, which may include evening hours.

Provides phone training support for program team members when operations are unavailable.

Orders and manages office supply orders for program and client-related needs.

Professional Development:

- Participate in professional development training related to current role.

- Actively participate in on-the-job cross-training with client services associates peer group.

- Attends agency-wide mandatory employee meetings.

- Completes agency-wide compliance training.

Other Duties:

- Manages, distributes, and reviews incoming and completed document translation requests as needed.

- Completes translation requests (bilingual English/Spanish) as received.

- Attends all team meetings.

- Other duties as assigned.

Qualifications

Education: A High School Diploma or 60 hours of college work is preferred or an equivalent of the accumulated experience with the equivalent experience and knowledge may be accepted instead of educational requirements.

Experience:   3 years of experience working in a multidisciplinary CAC environment or similar, in a support role.

Software Knowledge: Apricot 360 or similar and Microsoft Office Suite.

Knowledge, Skills, and Abilities:

- Knowledge of common software and database systems related to administrative duties.

- Knowledge and adherence to HIPAA regulations.

- Skilled in time management, communication, organization, and attention to detail.

- Skilled in handling escalated issues via phone and in person.

- Ability to be resourceful, flexible, possess a positive attitude, tact, good judgment, and cultural sensitivity towards others.

- Ability to ensure client confidentiality in all work.

- Ability to plan for and keep track of multiple tasks and duties.

- Ability to problem-solve and critically think in a fast-paced environment.

- Ability to demonstrate and provide great customer service in chaotic environments.

- Ability to establish and maintain professionally challenging achievement goals and exert effort toward mastering tasks and a willingness to take on responsibilities and challenges.

- Demonstrated ability to work with all levels of employees, board members, partners, and community.

WORK ENVIRONMENT:

Work Location :  S ome work may be performed in the office and some work may be performed remotely, depending on the nature of the position. Employee must be working for DCAC for 6 months before a hybrid schedule may be considered.

Mental and Physical Abilities : Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.).

Working Conditions: Work may be performed but is not limited to an office environment.

Essential Functions : This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Core Values:

Must demonstrate/live our organization’s core values: 1. We are child-centered, family-focused, and community-driven 2.We act with dignity and compassion in all that we do, 3. We recognize our staff as our greatest asset, 4. We operate as a seamless team..

DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.