NIH NEAT Help Desk Specialist

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
NACI (T1)

Job Family:
SCA

Job Qualifications:

Skills:
Computer Support, Information Technology (IT), Troubleshooting
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Personal Computer Support Technician for a career where your growth is just as important as the mission you support.

HOW A PERSONAL COMPUTER TECHNICIAN WILL MAKE AN IMPACT

As a Personal Computer Support Technician, the work you’ll do at GDIT will be impactful to the mission of National Institutes of Health. You will play a crucial role in assisting end users resolve technical issues.

● Provide Tier 1 and Tier 2 help desk support via phone, email, web, and in-person

● Serve as the first point of contact for triaging, troubleshooting, and researching technical issues for hardware and software

● Utilize ITSM tools (such as ServiceNow) to record incident details

● Analyze help desk metrics for trend identification

WHAT YOU’LL NEED TO SUCCEED

Bring your IT expertise along with a drive for innovation to GDIT. The Personal Computer Support Technician must have:

● Associates of Science Degree with 5 years of related experience or a
High School Diploma/GED with 6 years of related experience

● 3 years of documented enterprise scale administrative experience

● ITIL V4 Foundations or the willingness to obtain after hire

REQUIRED EXPERIENCE

● Ability to obtain Public Trust suitability

● Candidate must pass an NIH-specific background check

● Availability on weekdays between 8:00 a.m. and 8:00 p.m. Eastern Time

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

● Community: Award-winning culture of innovation and a military-friendly workplace

The likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

T elecommuting Options:
Onsite

Work Location:
USA MD Rockville

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans