About this role
Closing date: 14/10/2026
Number of positions: 1
Recruiter name: Siva Krishna Bonda
Reference number: 74317
Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates
MAIN PURPOSE OF JOB
To be the named analytics lead for Operational Excellence, turning process performance into trusted metrics, dashboards and analysis that improve decisions across all facilities. To build on the governed data layer, define and certify the KPI, SLA and baseline framework, run the monitoring cadence, and turn process change into measured capacity and financial benefit. To work as part of the DSIM analyst team, sharing methods, standards and cover with the other analysts.
KEY RESPONSIBILITY AREAS
1
Define and certify the KPI, SLA and baseline framework for the priority processes
2
Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer
3
Run the monitoring, escalation and intervention cadence
4
Model capacity and productivity, and evidence the benefit realised
5
Work to DSIM analytics standards, enable self-service and grow the capability
REQUIRED EDUCATION
ESSENTIAL EDUCATION
Bachelor’s degree in Statistics, Mathematics, Computer Science, Business, Finance or a related field
DESIRED EDUCATION
Tableau certification
Further study in data modelling or statistics
Lean Six Sigma Green Belt
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE
Minimum 2 years of experience in data analysis or business intelligence
DESIRED EXPERIENCE
More than 5 years in analytics, including a period as the named analytics point of contact for a business area
Healthcare experience, or a comparable service-operations environment
Designing KPI and SLA frameworks, exception-based monitoring and escalation
Demand, capacity and workforce productivity modelling, and benefit realisation reporting
UAE regulatory KPI reporting (JAWDA, Muashir, DHA and DOH)
REQUIRED JOB SKILLS AND KNOWLEDGE
- Define and certify the KPI, SLA and baseline framework for the priority processes
- Deliver trusted dashboards, analysis and the command centre intelligence layer on the governed data layer
- Monitoring, escalation and intervention cadence
- Model capacity and productivity, and evidence the benefit realised
- Work to DSIM analytics standards, enable self-service and grow the capability
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family