Manager, Member Marketing Operations

Company Description

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

The Manager, Member Marketing Operations, drives the smooth execution of marketing initiatives that deepen member engagement and retention. This role ensures alignment, efficiency, and clarity across all stages of campaign development through structured project management, streamlined communications, and effective process optimization. The ideal candidate is detail-oriented, proactive, and skilled at keeping complex marketing operations running seamlessly.

Responsibilities

- Project Management : Oversee marketing operations within Monday.com, including creating and maintaining standardized project templates, enforcing update discipline, and optimizing workflows for clarity and consistency across launches.
- Content Calendar Management : Own and maintain the master member marketing content calendar to align key messages, campaigns, and launch milestones.
- Field Communications : Draft clear, effective, and timely communications for the field team to ensure successful rollout of campaigns, promotions, and operational updates.
- Performance Tracking & Retrospectives : Lead post-launch retrospectives, weekly sentiment tracking, and metrics analysis; consolidate findings into insights and recommendations for continuous improvement.
- Operational Reporting : Develop weekly operations review decks highlighting key initiatives, performance updates, blockers, and next steps for leadership visibility.
- Meeting Cadence & Accountability : Manage weekly status meetings and related communications; maintain agendas, track follow-ups, and ensure cross-functional alignment and accountability.
- Process Documentation : Create and update operational documentation for team workflows, campaign management, and best practices to drive scalability and efficiency.
- Newsletter Briefing : Brief in content for internal and field newsletters, ensuring accuracy, consistency, and alignment with marketing priorities.

Qualifications

- Bachelor’s degree in Marketing, Communications, Business, or related field.
- 5+ years in marketing operations, project management, or integrated campaign execution.
- Strong proficiency with Monday.com or equivalent project management tools.
- Excellent written and verbal communication skills.
- Able to manage multiple projects simultaneously and meet tight deadlines.
- Analytical, organized, and process-driven with a bias for action.
- Traits for Success: Strong communicator and collaborator who inspires accountability.
- Proactive problem solver who anticipates needs and drives clarity.
- Excels in structuring and scaling operations across diverse stakeholders.
- Thrives on improving processes to make teams more effective and aligned.

Pay Transparency: $110k - $120k

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

- We offer competitive salaries, benefits, and industry leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.