About this role
Essential Functions :
- Follows designated managers direction and ensures action items are carried out amongst direct reports.
- Oversees the production flow and quality in assigned sub-department.
- Monitors key performance indicators in order to make calculated decisions and improvements as necessary within sub-department.
- Responsible for developing and establishing goals for assigned sub-department and staff.
- Responsible for managing direct reports and hiring as needed.
- Utilizes extensive technical knowledge to make decisions and accomplish department goals.
- Mentors technician and quality control staff in order to meet performance expectations.
- Ensures quality expectations and standard operating procedures are followed by working closely with quality control staff and technicians.
- Ensures high productivity by problem solving and delegating turnaround time schedule.
- Communicates with internal and external stakeholders in a prompt and professional manner.
- Follows up on specific requests made by the doctors and ensures prescriptions and preferences are followed
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High School Diploma or GED.
- Minimum of three (3) years in a dental background (dental technician or CDT) preferred
- T wo (2-3) years of team leadership or supervisory experience is required