Package Room Coordinator (Temporary)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

Job Description:

- Receive, sort, organize, track, and distribute incoming mail, packages, parcels, faxes, and messages to the appropriate guests, employees, or departments.
- Move, lift, maneuver, stack, and organize packages safely and efficiently to ensure proper storage and timely distribution.
- Deliver packages and parcels to guest rooms in a prompt manner, ensuring time-sensitive items, including flowers, are delivered within established service standards.
- Process outgoing guest packages through carriers such as FedEx, UPS, DHL, and USPS, including carefully packing items for shipment and posting applicable charges to guest rooms.
- Gift wrap items upon guest request while maintaining Four Seasons presentation and service standards.
- Answer telephone calls using courteous, efficient, and professional telephone etiquette.
- Obtain all necessary information from guests to accurately process and fulfill requests.
- Respond to guest inquiries regarding hotel services, amenities, and local area information.
- Provide prompt, accurate, friendly, and accommodating service while anticipating and responding to guest needs.
- Operate applicable computer systems and technology to input, track, and manage packages, guest messages, and service requests.
- Generate and review required reports using hotel computer systems.
- Receive, document, coordinate, and ensure the prompt and accurate delivery of guest amenity requests.
- Process paid flower orders, including posting applicable charges to guest rooms and creating purchase orders as required.
- Coordinate with other hotel departments to ensure seamless communication and efficient guest service.
- Maintain a clean, neat, organized, and professional mail room and work area.
- Maintain an appropriate inventory of forms, stationery, office supplies, and other materials necessary for mail room operations.
- Maintain applicable local and corporate policies and procedure manuals.
- Build and maintain positive working relationships with colleagues, providing guidance, instruction, and support as needed.
- Assist with the training and onboarding of new team members.
- Inform management of guest complaints or service concerns and take appropriate steps within the scope of the position to assist in resolving issues.
- Conduct oneself professionally at all times and consistently represent the service standards and values of Four Seasons.
- Follow all established payroll, uniform, grooming, and hotel procedures.
- Follow established hotel safety and emergency procedures and respond appropriately to emergency situations.
- Utilize existing hotel software and technology and adapt to new systems implemented in the future.
- Perform additional duties, responsibilities, tasks, or special projects as assigned by hotel management.

Rate : $31.03 - $41.37 per hour

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal