Children's Services Associate Bilingual English and Mandarin Chinese - 95th Street Library

POSITION SUMMARY

The  Children’s Services  Associate  p rovides reference and Readers’ Advisory service s to Library customers, assists Library  customers  in the use of digital and print resources,  plans,  and  conducts programs ,  assist s   librarians  with collection management ,  and  provide support services to the Children’s Services department .

RESPONSIBILITIES

- Utilizes and accesses information using a broad spectrum of resources, including print, electronic and online resources .

- Explains,  demonstrates , and  assists  users in using print and electronic resources, including computer online databases, websites, and downloadable materials.

- Provides reference and Reader’s Advisory  assistance  for  c ustomers,   including topical research and material location .

- Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.

- Maintains current knowledge of new materials, services, relevant  technology,  and library trends.

- Plans and conducts programs for children; includes developing and implementing new concepts and themes.

- Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards,  books,  and other library materials.

- Assists Children’s Services Librarian s  with collection management following established guidelines.

- Prepares reports and statistics for management review as  requested .

- Proactively  participates  in outreach activities  and events  with Library partners.

- Works with volunteers to  assign and review  completed  tasks.

- Troubleshoots and resolves minor computer hardware and software  issues .

- Attends  professional development opportunities.

- Performs other related duties and special  projects as  assigned.

KNOWLEDGE/SKILLS/ABILITIES

- Proficient in relevant computer software programs including Microsoft Office and Outlook.

- Uses  relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications.

- Demonstrates exceptional customer service, providing quality  assistance  to vendors, customers, and staff.

- Ability to effectively provide reference  assistance  and instruction services.

- Demonstrates strong verbal  and written  communication   and interpersonal  skills  working effectively with diverse cultures, interpersonal  styles ,  abilities,  and background.

- A bility to successfully lead programs and give  presentations.

- Uses problem solving skills in  determining  priorities, finding  timely  solutions to departmental or system-wide issues .

- Service oriented with the ability to  establish  and maintain effective relationships with staff and the public.

- Successfully supports and/or collaborates on projects and programs with staff members .

- Demonstrates willingness to learn the developmental stages of children and enjoys working with children.

- Takes  responsibility for consistent completion and follow-up on  all tasks.

- Responsive to change and  demonstrates  adaptability .

- Maintains a positive approach while doing daily tasks and when faced with adversity .

- Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION / EXPERIENCE / QUALIFICATIONS

- Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience.

- Bilingual  proficiency in English and Mandarin Chinese .

PHYSICAL DEMANDS/WORK ENVIRONMENT

- Communicate with staff and customers in person , via email,  and over the phone .

- May require either being in a stationary position or moving about for prolonged periods .

- Moves equipment or library materials weighing up to 35 lbs .

- Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations .

DETAILS

The benefits of this position at the Naperville Public Library include:

- Annual Vacation Accrual: 2 weeks per year.

- Holidays: 7 days per year.

- Annual Sick Accrual: 12 days per year.

- Up to 5 Personal Days per calendar year prorated based on the hiring date.

- Illinois Municipal Retirement Fund (Pension Plan).

- 12 weeks paid parental leave.

- Training and development opportunities.

*WORK SCHEDULE

Monday                                             OFF

Tuesday                                            9 a.m. - 1 p.m.

1st & 3rd Wed                                  5 - 9 p.m.

2nd, 4th & 5th Wed                          OFF

1st & 3rd Thu                                   OFF

2nd, 4th & 5th Thu                            5 - 9 p.m.

Friday                                               8:30 a.m. - 5 p.m.

Rotating weekends (Every 2 weeks).

Saturday                                           8:30 a.m. - 5 p.m.

*Schedule may change

To learn more about us, go to  https://www.naperville-lib.org/jobs  and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)