Commercial Manager, Domestic Parcels

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Job reference 343746 Commercial Manager, Domestic Parcels

Hybrid working x3 days in London Farringdon Office

Permanent, Full time

Salary & Benefits

Competitive salary

Plus:
•    Car allowance
•    Healthcare 
•    Up to 18% annual bonus potential
•    25 days annual leave plus bank holidays rising with service 
•    Pension: access to the UK’s only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*

Commercial Manager, Domestic Parcels

Join Royal Mail's SAP Customer-to-Cash transformation programme and play a key role in shaping the future of our Domestic Parcels business.

As the lead commercial subject matter expert, you'll represent Domestic Parcels throughout the programme, helping define business requirements, influence solution design and ensure the new SAP platform delivers the right commercial, customer and operational outcomes.

You'll work closely with Commercial, Pricing, Finance and Technology teams to simplify processes, support product and pricing decisions, improve billing and reporting capabilities, and help deliver a modern, scalable customer experience.

What you'll be doing

- Act as the lead SME for Domestic Parcels within a major SAP transformation programme.
- Define and prioritise business requirements across products, pricing, billing, reporting and customer journeys.
- Influence future commercial and operating models for Domestic Parcels.
- Assess solution designs and provide recommendations to ensure commercial objectives are met.
- Support testing, deployment and business readiness activities.
- Work with senior stakeholders across Commercial, Finance, Technology and Operations.

About you

We're looking for someone who brings:

- Strong experience in Domestic Parcels products, pricing and customer propositions.
- A good understanding of Customer-to-Cash processes, including billing, invoicing and reporting.
- Experience supporting large-scale transformation or change programmes.
- Excellent stakeholder management and influencing skills.
- Strong analytical and problem-solving capability.
- The ability to communicate effectively with both business and technical audiences.

Desirable

- SAP S/4HANA, SAP BRIM or ERP transformation experience.
- Knowledge of customer billing, invoicing or customer self-service solutions.
- Experience supporting testing, migration or deployment activities.

This is a fantastic opportunity to help shape the future of Royal Mail's parcels business and contribute to a transformation programme with significant commercial impact.

Benefits & Rewards

In addition to the salary and benefits outlined above, you'll also enjoy:

•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Supportive and generous company sick pay
•    Funded Dental – As a manager you are eligible to a level of employer funded dental insurance**
•    Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years**
•    Benefits Account – With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
•    Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.

*Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service
**Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview.

We are committed to transparency about our career opportunities and the qualities we value.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: 16/10/2026. Please note, this advert may close early if the appropriate number of applications has been reached.

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