Director of Fulfillment

About BearCom

Founded more than 40 years ago, BearCom is the largest distributor of wireless voice, data, and video solutions in North America. We proudly partner with industry leaders including Motorola Solutions, JVC Kenwood, and Avigilon to deliver innovative communication and security solutions to customers nationwide. With more than 75 branch locations across North America and headquarters in Dallas, Texas, BearCom continues to grow and invest in top talent.

About the Role

The Director of Fulfillment is a strategic enterprise leadership role responsible for execution excellence across order fulfillment, new builds, product configuration, returns, and repair operations for critical communications across North American operations. This leader is accountable for customer delivery performance and revenue recognition across warehouse operations, configuration services, repair, and reverse logistics — improving throughput, quality, cost efficiency, customer experience, and revenue velocity.

The role champions data-driven operations through KPI development, real-time dashboarding, and the adoption of AI-enabled automation to modernize processes, improve decision-making, and scale the business. Success depends on close partnership with Central Operations, Procurement, Finance, IT, and Branch Leadership to support growth initiatives and establish a culture of accountability and continuous improvement.

Key Responsibilities (others may be added based on business needs):

Operations Leadership:

- Lead end-to-end execution across order fulfillment, warehouse operations, new builds, product configuration, RMA, and the repair lifecycle.

- Improve throughput, service levels, and backlog reduction through disciplined execution and hands-on leadership.

- Establish standardized operating procedures across locations and business units.

- Lead continuous improvement initiatives that reduce cost, enhance customer experience, and strengthen company liquidity.

- Build, coach, and develop a high-performing leadership team; own staffing plans, performance management, and succession planning for the function.

Strategic Leadership and Transformation:

- Define and implement KPIs and operational scorecards, and develop real-time dashboards for visibility and decision-making.

- Champion AI and automation to streamline workflows, reduce manual effort and time-to-serve, and increase quality.

- Develop and implement scalable processes across mixed work environments spanning in-office, hybrid, remote, offshore, and automated/AI-enabled work.

- Lead system enablement initiatives including WMS and workflow/case management tools, and support CRM, project management, and related efforts to integrate fully across BearCom's tech stack.

- Partner cross-functionally to align execution from order intake through delivery, working closely with Procurement, Central Operations, Finance, and IT.

Operational Excellence and Continuous Improvement:

- Lead Lean, process improvement, workflow redesign, and operational standardization initiatives.

- Identify and eliminate process bottlenecks, waste, rework, and non-value-added activities.

- Facilitate cross-functional improvement projects focused on productivity, customer experience, quality, and cost reduction.

- Develop governance structures that ensure process ownership and accountability across all operational functions.

- Champion a culture of continuous improvement throughout the organization.

Safety, Compliance, and Asset Control:

- Own a safe working environment across all fulfillment, configuration, and repair operations, including OSHA compliance, incident investigation, and corrective action.

- Establish and enforce safety training, equipment inspection, and material-handling standards for all warehouse personnel.

- Maintain inventory accuracy and asset control through cycle counting, physical inventory governance, and shrink prevention.

- Ensure operations comply with applicable regulatory, customer, and contractual requirements, including export/trade and hazardous-materials handling where applicable.

Success Metrics:

- On-time fulfillment and SLA performance.

- Order backlog and cycle time improvement.

- Build throughput and configuration efficiency.

- RMA/repair turnaround time.

- Inventory accuracy and productivity.

- Cost-to-serve and efficiency improvement.

- Adoption of dashboards and automation solutions.

- Revenue velocity — the speed at which completed work converts to recognized revenue.

- Safety performance, including recordable incident rate.

Required Qualifications:

- 8+ years of operations leadership experience, including responsibility for multiple teams or functions.

- Experience managing fulfillment, warehouse, or production/service environments.

- Strong analytics background with demonstrated KPI and dashboard experience.

- Demonstrated leadership in process improvement and transformation.

- Experience with ERP systems (JD Edwards, NetSuite, or similar).

- Bachelor's degree in Business, Operations, Supply Chain, Finance, or a related field — or equivalent professional experience.

Preferred Qualifications:

- MBA or advanced business degree.

- Experience implementing AI or automation in operations.

- Multi-site operations leadership experience.

- Lean or Six Sigma certification.

- Experience in wireless, two-way radio, or critical communications equipment.

Key Competencies:

- Strategic thinker with strong execution capability.

- Operational excellence mindset supported by analytics.

- Project and change management capabilities.

- Proven ability to lead transformation and build high-performing teams.

- Strong cross-functional collaboration and communication skills.

Physical Requirements and Work Environment:

- Onsite role based in Garland, TX.

- Regularly required to walk, stand, and move throughout warehouse, configuration, and repair areas.

- Ability to lift up to 50 lbs.

- Exposure to typical warehouse conditions, including noise, moving equipment, and variable temperatures.

- Up to 25% travel, primarily domestic; occasional international travel may be required.

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

- Highly Competitive Compensation

- Medical, Dental, and Vision Insurance

- Company-Paid Life, Short/Long-Term Disability Insurance

- Paid Holidays

- Generous Paid Time Off

- Matching 401k Plan

- Employee Referral Bonus

- Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.