Customer Service Manager

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved.

- 2 Year previous Customer service experience in a related field

- Minimum 1 year experience in a Supervisory role

- Strong computer skills including the ability to learn new systems and to enter data quickly and accurately

- DMV document processing experience an asset

- Sales Tax collection, exemption and remittance experience

- Demonstrated leadership and the ability to take initiative

- Strong Problem solving, organizational and time management skills

- Able to set priorities and work independently with minimal supervision

- Positive attitude

- Good communication skills - strong on diplomacy, a patient listener, strong written communication skills, proven conflict resolution skills

- Team player, ability to relate to a diverse customer base and workforce, ability to put people at ease and the ability to easily network with others

- Adaptable and willing to adjust to new ideas or change

- High level of integrity and ethics

- Ability to work in high pressure situations Ability to think on your feet

- Strong attention to detail

- A thorough understanding of Equipment specifics for data entry

- Familiar with understanding contract specifics for data entry and maintaining information

- Knowledgeable about local Department of Motor Vehicle (DMV) rules and regulations as they relate to the sale of Motor Vehicles