Director of Emergency Services

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.




About Thomasville Restoration

Thomasville Restoration’s vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Director of Emergency Services.

The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.

What You’ll Do

- Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets.
- Ensure jobs are completed on time, on budget, and according to company standards.
- Drive scheduling discipline to maximize productivity, utilization, and response time.
- Oversee equipment inventory, readiness, and deployment across all locations.
- Lead operations during CAT events, storms, and high-volume periods.
- Partner with HR to handle disciplinary or corrective action plans.
- Enforce adherence to the TVR Playbook and disciplined use of KnowHow.
- Identify operational inefficiencies and implement scalable process improvements.
- Build and develop a high-performing, accountable leadership team.
- Own hiring, onboarding, training, and ongoing development programs.
- Conduct annual performance reviews and establish clear expectations across all levels.
- Own divisional P&L performance, including revenue, cost control, and margin.
- Drive initiatives that improve efficiency, capacity, and profitability.
- Participate in annual planning and 3-to-4-year strategic initiatives.
- Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication.
- Maintain safe, compliant, and scalable operations across all markets.
- Maintain strong alignment with all departments, including accounting teams.

Who You Are

- 8+ years of restoration experience, with a focus in mitigation operations.
- Proven leadership managing teams and a multi-location region.
- Experience owning or influencing P&L performance.
- Strong understanding of job costing, scheduling, and operational efficiency.
- Ability to lead in a fast-paced, detail-driven 24/7 environment.
- Strong attention to detail with analytical and job auditing skills.
- Strong communication, problem-solving, and decision-making abilities.
- IICRC certifications preferred, including WRT, ASD, or AMRT, in conjunction with OSHA guidelines.
- Experience with DASH, Xactimate, or similar platforms.

Your Impact

The Director of Emergency Services will lead the execution and performance of Thomasville’s mitigation operations across a six-state Mid-Atlantic region. This role will help drive consistent operational standards, strong financial performance, team development, customer satisfaction, and scalable growth across all markets.