About this role
Description & Requirements The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally. You come to work with a purpose, passionate about technology and offering excellent experience to our clients. Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients. We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible. The Team: Within Enterprise Technology, we help firms handle that complexity. Providing common tools, services, and expertise, we enable firms to simplify technology management. This ultimately drives lower total cost of ownership, faster time to market, and improved transparency. With our record of accomplishment in delivering hosted solutions and our understanding of Capital Markets, we believe we are uniquely positioned to help clients with integration challenges. Who You Are: You come to work with a purpose, passionate about technology and offering excellent experience to our clients. Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients. We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible. The Role: As an Enterprise Technology Service Representative, you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team, providing technical application, escalated connectivity, and integration support. You will be a trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems. You will interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including FIX, MQ, XML, SFTP, Web APIs, Splunk, Humio, Grafana. We will trust you to: Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions Work closely with our clients and our internal product, trade-desk, and engineering groups to facilitate speedy resolution to issues Provide an outstanding level of production support to our client base Demonstrate proactivity and ownership of client reported issues and outreach projects Tailor your communication according to the client audience for both technical and non-technical users, including objection handling Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies During the summer internship program: You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective. You will undertake an internal project, showcasing your understanding of Bloomberg Enterprise Technology core technologies. You will learn about Blomberg’s Enterprise Buy Side & Sell Side technical workflows in a multi-asset environment. T o apply for this entry level role where you’ll need: To be currently enrolled at university with a graduation date between Nov ember 2026 and December 2027 To be available for a 10 weeks summer internship from February 15, 2027 to April 23, 2027, and will be available to start full-time employment with us in 2027 or H1 of 2028 Legal authorization to work full-time in Australia and will not require visa sponsorship now or in the future Doing an undergraduate (or above) course in combined studies in Information Systems, Computer Science, Engineering, Finance, Economics or related business and STEM field, or related experience Proficiency in a programming language (but not limited to Python or SQL ) , as demonstrated through school projects or work experience (for Data Analytics work) A customer service and solution-focused experience with a high degree of interpersonal skills to deal exceptionally with internal/external client’s needs A demonstrated understanding and interest of the financial markets, and financial asset classes/ products through school projects or work experience A demonstrable history of solving sophisticated problems with a keen eye for detail and strong analytical attitude A demonstrable interest and aptitude in technology with a basic understanding of connectivity and automation A positive attitude and an eagerness to collaborate with teams across regions Excellent written and verbal communication skills, especially when explaining technical processes and solutions to clients, business partners, and stakeholder We would love to see: Hands-on experience troubleshooting networks/connectivity/messaging, with experience in one or more of the following: FIX, MQ, TCPIP, API Experience with IT Service Management or client relationship management Demonstrable understanding and interest in learning FIX and/or Web API, the industry standard of message protocols Experience using Data Analytics, visualization tools such as such as Qlik Sense or Tableau or PowerBI If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/ Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success. Apply Now Back to Job Search Apply Now Save this Job