Dispatcher

Same Day Water Heaters, LLCDallas, TexasOn-siteFull-timeMid level, 2–5 yearsListed 3 hours ago

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About this role

Join a fast-growing team where customer service, teamwork, and fun come first!

We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.

💼 What You’ll Do

- Receive and dispatch service installation orders

- Coordinate with field teams, technicians, and subcontractors

- Resolve customer inquiries and escalated issues

- Schedule and prioritize jobs based on urgency, skills, and location

- Maintain accurate logs, records, and communications

- Support smooth operations and handle multiple tasks efficiently

Requirements

✅ What We’re Looking For

- Availability to work weekends, the schedule will be Saturday-Wednesday 9am-6pm
- Excellent communicator (oral and written)

- Strong multitasking and time management skills

- Calm under pressure with sound decision-making abilities

- Proficient in basic computer use and data entry

- High School diploma or equivalent
- Flexibility to cover varying shift times is essential to meet operational needs.
- Ability to work overtime as needed

Benefits

🎁 Why Join Us?

- Starting hourly pay $19.00
- Bi-weekly pay + overtime opportunities

- Paid Time Off (PTO)
- Benefits- Medical, Dental, Vision, Life Insurance

- Advancement opportunities

- Casual dress & comfortable office environment

- Discretionary bonuses & incentives

We’re a small, tight-knit company that believes in working hard and making it fun. If you’re flexible, reliable, and thrive in a fast-paced environment, we’d love to hear from you!