About this role
Job Purpose:
- Deliver an exceptional guest experience at the car wash by providing friendly customer service, maintaining clean and safe equipment/facilities, ensuring quality wash results, and promoting additional services to enhance customer satisfaction and revenue.
Key Responsibilities:
- Greet guests warmly, answer questions, and ensure satisfaction with wash results.
- Operate and maintain car wash equipment to ensure optimal performance.
- Detail the interior and exterior of vehicles, including trenches and windows.
- Follow safety and cleanliness standards to maintain a safe working environment.
- Track supply inventory and ensure adequate stock levels.
- Upsell wash packages and services to enhance customer satisfaction and increase revenue.
Qualifications
Required Education:
- No formal education required.
Preferred Education:
- High school diploma or equivalent preferred; on-the-job training provided.
Required Experience:
- No prior experience required; entry-level position open to candidates with a strong customer service mindset.
Preferred Experience:
- Previous customer service or car wash/detailing experience preferred, including comfort working in a fast-paced, guest-facing environment.
Required Skills and Abilities:
- Strong attention to detail.
- Excellent communication and customer service skills.
- Ability to work efficiently in a fast-paced setting.
- Must stand for long periods, bend, lift, reach, and lift up to 25 lbs.
- Comfortable working outdoors in all weather.
Preferred Skills and Abilities:
- Upselling/sales skills.
- Mechanical aptitude for equipment troubleshooting.
- Inventory-tracking experience.
- Team-oriented attitude with ability to collaborate with attendants to ensure smooth, timely car wash operations.