SAP Supervisor

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you’ll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman’s, and Pangburn’s have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let’s continue making chocolate lovers happy!

A day in the life

As the SAP Supervisor , you will serve as the key liaison between the ERP system and production teams, acting as the local subject matter expert (SME) for SAP. In this role, you will lead the training and development of plant personnel, ensuring system proficiency through coaching, troubleshooting support, and ongoing education. You will identify and implement opportunities to enhance system utilization and streamline processes, driving continuous improvement and maximizing the value of the SAP platform. As the local owner of related business processes, you will be responsible for monitoring, documenting, and reporting performance metrics to plant leadership, providing insights that support operational excellence.

What you will be doing

- Plant level SAP BPL – Business Process Leader and expert in shop floor SAP transactions.

- Responsible for all process order reviews and closure. Develop and maintain error logs reporting to plant management weekly.

- Work with individuals, team leaders, managers, and peers to learn departmental needs and help to achieve organizational SAP goals.

- Coordinate with departmental leaders to provide initial and ongoing SAP training of plant personnel.

- Provide validation of end user mapping, class courses and execute training for material flow processes when needed.

- Build, maintain and own plant SAP competencies matrixes.

- Improve daily metrics by governing SAP transactions, developing and implementing auditing systems to track performance.

- Identify and correct failed system transactions through detailed research, analysis, and report generation.

- Complete validation of historical data to support lean principles, providing root cause for reconciling inventories, updating, and owning the root cause, corrective action spreadsheets.

- Lead plant Continuous Improvement projects in collaboration with Corporate BPL.

- Update work instructions and other training material as warranted.

- Develop and implement plant level KPIs with daily reporting.

- Assist in all exception scenarios.

- Maintain cadence of communication with Corporate BPL.

- Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.

- Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant’s food safety and quality objectives.

- Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.

- Actively contributes to the continuous improvement of the company’s Food Safety Culture through engagement and actions aligned with your role.

This job posting is not all inclusive and other duties may be assigned.

Do you have what it takes?
(Basic Qualifications)

- 18 years or older.

- SAP ERP.

- Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation.

- Previous experience leading or supervising others.

- Excellent leadership and interpersonal skills.

- Ability to collaborate effectively with subordinates, peers, cross-functional groups, and management.

- Excellent organizational and time management skills.

- Ability to multitask and prioritize.

- Lead proactive team efforts to achieve departmental and company goals.

- Self-starter with strong problem-solving/analytical skills.

Do you stand above the rest?
(Preferred Qualifications)

- Bachelor’s degree or Five years related experience and/or training in a manufacturing setting.

- Supervisory experience in a manufacturing environment, preferably in the food industry.

- Proficient in Microsoft Outlook, Excel, and PowerPoint.

Experience Life at Russell Stover Plants!

- Safety First: Your well-being is our top priority, and we’ve got you covered with protective gear. On day one, you’ll dive into Good Manufacturing Practices (GMP) training, and we’ll keep you on your toes with daily safety tips to ensure you’re always in the know!

- Surroundings: Get ready to work alongside a variety of equipment like automated packing machines, forklifts, electric pallet jacks, and those irresistible chocolate candy banks/steels – it’s a dynamic environment where every day brings something new!

- Active & Engaging Work: Whether you’re on your feet for extended periods, moving around, climbing ladders, or lifting up to 50 lbs, there’s never a dull moment. This is a place where you’ll stay on the move!

- Comfortable Climate: In most roles, you will be comfortable year-round with our climate-controlled environment.

- Appealing Smells: The air is filled with sweet aromas of chocolate, and by the time your shift ends, you might just leave smelling like chocolate!

- Dress to Impress (Food Safety Style): A simple yet important dress code ensures safety and hygiene, following Good Manufacturing Practices (GMP) to keep everything running smoothly.

- Allergens: You will be exposed to a variety of ingredients that may be considered food allergens.

At Russell Stover Chocolates, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.