Referral Intake Specialist

Company Description

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion and Eagerness.

Job Description

Referral Intake Specialist

Remote (Arizona Residents Only) | Full-Time | Hourly Position

Join Donor Network of Arizona and help save and heal lives through organ and tissue donation. As a Referral Intake Specialist, you will play a critical role in the organ donation process by evaluating referrals, assessing donor suitability, and collaborating with healthcare professionals to maximize donation opportunities across Arizona.

This is a remote position; however, candidates must reside within the state of Arizona.

The Referral Intake Specialist role is responsible for maximizing the organ referral and evaluation process in collaboration with the Referral Optimization Charge (ROC), Advisor on Call (AOC), Organ Recovery Coordinator (ORC), Organ Donation Coordinator (ODC), Donor Legacy Advocate (DLA), hospital staff, physicians, and medical director as needed.

- Communicates with appropriate professional staff and reviews the patient’s medical record for consideration of donation options.
- Performs an initial telephone evaluation with the party initiating the referral call. Initial telephone evaluation is intended to obtain information to determine gross suitability for organ donation.
- Performs full chart review to assess donor suitability. 
- Collaborates with internal staff to manage all open referrals, including daily follow up, optimizing referral outcomes and processes
- Provides basic education to hospital staff about the donation process, plan for continuity of care and progress of referral. 
- May need to facilitate a family conversation regarding donation when this is an immediate need. This includes collaborating with hospital staff to determine appropriate timing for family counseling and conversation.

Schedule & Availability Expectations

We currently have potential openings on both day and night shifts:

Night Shift: 3 x 12-hour shifts per week

Day Shift:    2 x 12-hour / 2 x 8-hour schedule per week

In addition, all Referral Intake Specialists are expected to:

- Work a minimum of approximately four weekend shifts per month.
- Participate in holiday coverage, including two to three major winter holidays each year.

Why Join Donor Network of Arizona?

We offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and professional growth:

- Competitive hourly pay
- Annual organizational incentive program
- Medical, dental & vision insurance
- Employer paid life insurance and short/long-term disability coverage
- Voluntary life insurance options
- 403(b) employer match and profit sharing program
- Tuition assistance program
- Employee wellness & assistance programs
- Inclusive and mission-driven culture consistently recognized as a Top Workplace in Arizona
- Tobacco-free, drug-free workplace

Make a Difference Every Day

At Donor Network of Arizona, every referral represents an opportunity to save and heal lives. If you're passionate about helping others, thrive in a fast pace collaborative environment, and want your work to make a meaningful impact, we encourage you to apply.

Qualifications

Successful candidates possess:

- Strong critical thinking and clinical assessment skills
- Excellent communication and relationship-building abilities
- The ability to make informed decisions in fast-paced, emotionally sensitive situations
- Strong organizational skills and attention to detail
- Experience reviewing medical records and interpreting clinical information preferred
- Healthcare, organ donation, transplant, or related clinical experience preferred

Minimum Experience:

- 1-2 years of experience as an EMT-P, LPN, RT, medical scribe, or previous OPO experience
- 1 year experience with medical terminology

Preferred Education:

- EMT-P, LPN or RT license
- Associate or Bachelor’s Degree or relevant medical certification

Preferred Experience:

- 1-2 years of OPO experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws.  All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.