Business Operations Analyst I

# Position:
Business Operations Analyst I
# Job Description:

Why You'll Love This Role:

Strong businesses are built on strong support teams. At Arrow, our Business Support professionals help drive operational excellence by connecting people, improving processes, and enabling collaboration across our global organization.

Whether you're supporting business operations, coordinating projects, or helping teams work more efficiently, you'll contribute to continuous improvement, deliver exceptional service, and help build a more agile, connected, and innovative business.

What You'll Do:

- Develop and maintain the global components business Tool Catalog.
- Document tool ownership, capabilities, support models, business use cases, and limitations.
- Establish and maintain tool governance standards and best practices and provide reporting and recommendations to leadership on tool governance opportunities.
- Promote, monitor, and report on adoption, and effective utilization of approved business tools.
- Identify opportunities to standardize tool usage and reduce duplicate solutions and improve existing tools by partnering with the business to understand pain points and recurring operational friction.
- Identify gaps where no approved tool or capability currently exists to adequately support the business need and document recommendations for closing the gap.
- Support creation of new lightweight business solutions using existing low or no-code tools for business and IT evaluation of potential wider scalability.
- Partner with business and technical stakeholders to support governance initiatives, improve adoption and usability of tools, and build job aids or other supporting resources.
- Monitor tool adoption, utilization trends, and governance compliance, identify barriers to utilization, and recommend improvements.
- Increase business awareness of available tools and capabilities
- Support business teams in identifying the appropriate tools for their needs.
- Develop tool communications and awareness campaigns.

What We're Looking For:

- Experience in Business Operations, Sales Operations, Enablement, Governance, Process Improvement, or related disciplines.
- Experience working with cross-functional and global teams.
- Strong stakeholder management, communication, and organizational skills.
- Knowledge of enterprise and Microsoft tools such as SharePoint, ODS, Power Platform, Power BI, Power Automate, Power Apps or similar business platforms.
- Solid experience in Power Query and Macros.
- Experience with Python (desirable) or any other programming language.
- Experience with Copilot.
- Takes a broad perspective on problems and spots new, less obvious solutions.
- Must be fluent in English .

Preferred Qualifications

- Experience managing governance programs, business documentation, catalogs, or inventories.
- Experience supporting tool governance, tool adoption, or operational initiatives.

- Knowledge of Salesforce, TRX and Apex.

What's In It For You

At Arrow, we're committed to helping our employees thrive, both at work and beyond. Along with competitive compensation, we offer a range of benefits that support your health, financial well-being, work-life balance, and professional growth. Your benefits may include:

- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow’s Employee Discount Program
- Growth Opportunities
- And more!

About Arrow

We believe new technologies have the power to make life not only different, but better.

At Arrow, we're helping make that future possible. We enable customers and suppliers to design and distribute technology around the world, connecting people, ideas, and innovation to solve real-world challenges.

Guided by our purpose of making the benefits of technology accessible to all, we provide expertise, solutions, and connections that help shape what's next. As a global technology solutions provider, Arrow offers opportunities to learn, collaborate, and build a meaningful career while making an impact around the world.

Life at Arrow

At Arrow, we believe innovation starts with people. We create an environment where collaboration, curiosity, and continuous learning help our employees grow and make a meaningful impact every day.

From your first day, you'll have opportunities to build new skills, work alongside talented teams around the world, and contribute to technology that helps shape a better future. Because when our people grow, innovation moves forward.

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

# Annual Hiring Range/Hourly Rate:
$26,791.67 - $29,470.83 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

# Location:
MX-JAL-Tlaquepaque, Mexico (Guadalajara office)
# Time Type:
Full time
# Job Category:
Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( EEO policy Mexico )