Assistant Manager - Fine Dining Restaurant

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of Fine Dining; manages the activities and functions of the food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock Casino Rockford’s objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Hire, motivates, evaluates and supervises front-of-the-house staff to ensure team members receive adequate guidance and resources to accomplish established objectives.
- Responsible for staff morale through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
- Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.
- Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs to implement necessary and innovative changes to ensure Hard Rock Casino Rockford continues to offer superior product and service.
- Works with the Manager – Fine Dining to analyze food cost and forecast business trends to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
- Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members to develop strategies for proper planning and ongoing improvement of guest services and financial return.
- Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
- Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
- Investigates and resolves guest complaints to maintain positive guest relations.
- Works in coordination with culinary department to provide and maintain optimum dining experience.
- Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
- Assists with operations in Fine Dining outlets.
- Performs other duties as assigned and adheres to the Illinois Gaming Commission standards and regulations.

NON-ESSENTIAL JOB FUNCTIONS

- Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

- High School diploma or equivalent required.
- Minimum of six (6) years’ restaurant service experience with at least 2 years supervisory experience.
- Bachelor’s Degree in Restaurant Management, Business Administration, or equivalent of 3 years restaurant service with a minimum one (1) years of supervisory experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
- Must successfully pass background check.
- Must maintain strict confidentiality relative to financial data and casino policies.
- Must be at least twenty-one (21) years of age.

KNOWLEDGE OF:

- Pertinent federal, state, and local laws, codes, and regulations.
- Management of a high-volume restaurant, bar, or similar business.
- Standard safety and sanitation practices for food and beverage service.
- Applicable computer systems.
- Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
- Food, food products, food preparation, etc.
- Service, service etiquette, and standard service practices for full-service restaurants.
- Standard safety and sanitation practices for food and beverage service.

ABILITY TO:

- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- Deliver programs which create a service level of excellence for internal and external guests.
- Communicate effectively with all levels of team members and outside contacts.
- Review and comprehend all necessary documentation.
- Act professionally with a constantly changing internal and external environment.
- Monitor and control cash flow and security of assets.
- Link scheduling to customer flow.
- Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which are responsible.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range:

$50,000 - $67,500/