Senior Associate - Full-Stack Developer

Location Designation:  Hybrid - 3 days per week

Technology, Data, AI and Ventures:

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.

Role Summary

The Senior Associate - Full Stack Developer is a hands-on technology professional within Service Experience who applies solid technical knowledge to develop, enhance, and support enterprise applications. The role works on moderately complex technical assignments, collaborates with senior engineers and cross-functional partners, and contributes to analysis, development, testing, implementation, production support, and continuous improvement. The position is primarily focused on technical delivery while building broader engineering depth across application development, integrations, cloud technologies, and approved AI-enabled engineering capabilities.

What You'll Do:

Application Development & Engineering

· Design, develop, configure, test, and implement scalable, secure, resilient, and maintainable enterprise solutions.

· Translate complex business and functional requirements into technical designs, implementation approaches, and engineering tasks.

· Perform hands-on development and provide code-level technical support across multiple technologies and application components.

· Develop and support APIs, integrations, workflows, data interactions, and reusable application components.

· Conduct technical design and code reviews and help reinforce engineering practices, quality standards, and maintainability.

· Collaborate with engineers and partners, share technical knowledge, and contribute to resolving delivery challenges.

Production Support & Problem Resolution

· Investigate and resolve production issues spanning application, integration, database, batch, and infrastructure layers, engaging senior technical resources when needed.

· Contribute to root-cause analysis, problem resolution, and corrective and preventive actions.

· Support major incidents and production escalations by performing technical analysis, troubleshooting, and coordination with partner teams.

· Use logs, monitoring, queries, code analysis, and diagnostic tools to identify performance, stability, data, and integration issues.

· Improve observability, monitoring, resiliency, operational readiness, and overall application reliability.

· Support releases, implementation validation, and post-production stabilization in accordance with enterprise controls.

Solution Design & Modernization

· Contribute to technical solution design for enhancements, defects, regulatory needs, and new capabilities within assigned scope.

· Identify technical debt, engineering risks, dependencies, and opportunities to simplify or strengthen the technology landscape.

· Contribute to modernization, platform upgrades, technology currency, automation, and engineering improvement initiatives.

· Recommend architecture, design, integration, performance, and scalability improvements aligned with enterprise standards.

· Apply sound technical judgment, evaluate alternatives with guidance as appropriate, and raise risks, dependencies, and recommendations clearly.

· Collaborate across product, business, architecture, infrastructure, security, and other technology teams to deliver end-to-end outcomes.

· Evaluate and apply approved AI-assisted engineering capabilities to improve developer productivity, code quality, troubleshooting, testing, documentation, and operational efficiency while adhering to enterprise security, risk, data, and governance requirements.

Technical Scope

The role requires broad, hands-on engineering capability across enterprise application development and integration technologies, with the ability to work across the application stack and quickly diagnose issues across technology boundaries.

· Pega: case management and workflow development, configuration, integrations, rule analysis, troubleshooting, performance optimization, and production support.

· Java: application development, code analysis, troubleshooting, defect resolution, and performance tuning.

· MuleSoft and APIs: integration services, REST API development, interface troubleshooting, and enterprise integration patterns.

· Oracle and SQL: query development, data analysis, database troubleshooting, performance analysis, and support of batch or integration processing.

· Engineering ecosystem: Agile/Scrum delivery, Jira, Confluence, CI/CD, source control/Git, Unix/Linux, release automation, monitoring, enterprise SDLC practices, AWS/cloud technologies, and AI-assisted software engineering tools and practices where approved.

What You'll Bring:

· Typically 5+ years of software engineering, application development, or equivalent technical experience in enterprise environments.

· Strong hands-on development experience in Pega and Java, with the ability to analyze and troubleshoot code, configurations, workflows, and integrations.

· Experience with MuleSoft, REST APIs, enterprise integration patterns, Oracle, and SQL.

· Experience with AWS or cloud-based application and integration environments is preferred; exposure to cloud-native services, deployment patterns, monitoring, and operational support is an added advantage.

· Experience or knowledge of the insurance industry, including claims processes and fraud detection or fraud prevention systems, is preferred and considered an added advantage.

· Demonstrated experience supporting business-critical applications and resolving complex production issues.

· Ability to own assigned technical work, solve moderately complex problems, and drive deliverables through completion with appropriate guidance.

· Strong analytical and problem-solving skills, including root-cause analysis, performance troubleshooting, and risk identification.

· Experience working in Agile/Scrum delivery models and using Jira and Confluence for backlog, sprint, defect, documentation, and delivery management; experience operating within enterprise SDLC, change management, CI/CD, security, release, and operational control frameworks.

· Strong written and verbal communication skills, with the ability to explain technical issues, trade-offs, risks, and recommendations to technical and non-technical stakeholders.

Role Expectations

· Demonstrates solid technical knowledge and growing proficiency in the discipline, applying established engineering practices to moderately complex assignments and business-critical technology needs.

· Works independently on defined assignments and moderately complex problems, using judgment and established practices while seeking guidance for novel or highly complex situations.

· Owns assigned deliverables within defined scope and is accountable for quality, reliability, controls, and timely execution.

· Contributes to technical decisions through analysis, collaboration, and clear recommendations, and follows and reinforces sound engineering practices.

· Shares technical knowledge, supports colleagues, and may coordinate defined technical activities or problem-resolution efforts within assigned scope.

· Builds effective partnerships across teams and communicates status, risks, dependencies, decisions, and technical recommendations clearly.

· Balances delivery with operational stability, security, maintainability, and opportunities to responsibly use automation and approved AI-enabled capabilities.

Job Level: LEVELPF3

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.  Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com .

Job Requisition ID: 95063