About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!
What you will have an opportunity to do:
Job Posting: Hotel Sales Coordinator
Job Summary
Assist Director of Sales, Sales Managers and Catering Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team. The incumbent may also perform light selling duties to small groups and functions as directed by the Director of Sales.
Qualifications
High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred.
· Ability to type 55 wpm
· Proficient with Microsoft operating Systems OnQ and Delphi FDC
· Must be able to convey information and ideas clearly.
· Must work well in stressful high pressure situations.
· Must maintain composure and objectivity under pressure.
Responsibilities
· Assist Director of Sales, Director of Catering and Sales Managers in managing customer accounts, group blocks and maintaining relationships
· Qualify all incoming leads
· Work closely with other departments in the hotel, attend daily stand-up meetings to provide information in a timely manner and ensure group needs are carried out as contracted.
· Assist in preparing and distributing Group resumes to all departments. Communicate effectively with customers, managers and associates to ensure all information related to groups are conveyed smoothly.
· Assist with all client billing
· Assist with sending proposals & contracts, detailing event orders, & other clericals duties as needed
· Support direct sales activities and business development initiatives
· Coordinate with the sales team to ensure timely responses to customer inquiries
· Utilize technology sales tools such as Delphi, OnQ PM, & Canva for efficient data management and content creation
· Create marketing materials including flyers, advertisements, email blasts, & direct mailings
· Collaborate with the team on upselling strategies and opportunities
What You'll Need:
· Previous experience in a sales support role preferred, but not required
· Previous Administrative Support experience required
· Strong organizational and time management skills
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
· Ability to work independently and as part of a team
· Experience with Delphi, OnQ PM, Canva or similar applications is a plus
Why Choose Us?
· Great place to work with a team that values both guest and employee experience.
· Comprehensive benefits package, including 401k with company match, competitive wages, and outstanding travel benefits at Hilton hotels worldwide.
· Perks include free parking, complimentary meal during shifts, and monthly employee celebration CARE Rallies.
· Enjoy exceptional holiday celebrations and weekly pay.
· We prioritize personal development, teamwork, and success for all team members.
· Enjoy weekly pay & WITHOUT state tax deductions!
· Come for the job, stay for the benefits and exceptional culture.
#IND200
#ZR150
What are we looking for?
- Previous administrative work required
- Someone with previous hotel or resort experience preferred
- Someone with a strong desire to make an impact on other people
- Someone with an outgoing and engaging personality
- Someone with strong Computer skills
- Someone with excellent verbal and written communication skills
- Someone with the ability to work in a fast-paced setting
Compensation:
$20.00
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$20.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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