Food Service Worker II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Join our Food & Nutrition Services team and help provide exceptional meal service to hospital patients. This role is responsible for assembling and delivering patient meal trays, supporting tray line operations, maintaining a clean and sanitary environment, and ensuring excellent customer service throughout the patient dining experience.

Qualifications

Key Responsibilities

- Assemble and deliver patient meal trays accurately and efficiently.
- Stock and maintain tray line and meal service stations.
- Transport food carts and meal trays to patient care areas.
- Support tray line operations, including serving, building, and checking patient trays.
- Work in dish room and truck room operations, including loading and unloading dish machines.
- Clean, sanitize, and maintain food service equipment, carts, trays, and work areas.
- Monitor food quality, appearance, and temperatures, reporting any concerns to leadership.
- Restock supplies and rotate inventory using First In, First Out (FIFO) procedures.
- Sweep, mop, remove trash, and maintain a safe, clean work environment.
- Provide outstanding customer service while maintaining patient privacy and confidentiality.
- Follow all food safety, infection prevention, and regulatory standards.

Qualifications

Education

- High School Diploma or GED preferred.

Experience

- 2-3 years of food service experience required.
- Hospital, healthcare, cafeteria, restaurant, or institutional food service experience preferred.

Knowledge, Skills & Abilities

- Strong customer service and communication skills.
- Ability to follow verbal and written instructions accurately.
- Knowledge of food safety, sanitation, and temperature control standards.
- Ability to safely operate cleaning equipment and food service equipment.
- Ability to lift, push, pull, and transport carts, trays, and supplies.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced team environment.

Additional Job Details (if applicable)

Physical Requirements

- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
- Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)

Remote Type
Onsite

Work Location
273 Charles Street

Scheduled Weekly Hours
20

Employee Type
Regular

Work Shift
Evening (United States of America)

Pay Range
$17.71 - $24.28/Hourly

Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.