About this role
Overview
At MB2 Dental, we prioritize superior customer service and the efficient operation of our information technology systems. We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to on-site staff and partner offices.
MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance; short- and long-term disability; PTO; paid holidays; traditional and Roth 401(k) options; and more.
Service Desk Analyst Responsibilities:
- Resolve incoming end-user IT-related issues for remote partner offices and onsite users
- Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders
- Perform system installations, updates, and maintenance for practice management systems
- Collaborate with vendors to resolve remote partner office issues
- Document processes and maintain service desk records
- Actively participate in staff meetings to recommend optimizations for IT performance and prevent future problems
- Collaborate with internal departments to ensure IT needs are met
- Perform additional duties as assigned to support evolving business needs.
Service Desk Analyst Requirements:
- CompTIA A+ and Net+ certifications or at least 3 years of experience in IT performance analysis and end-user support; experience within the healthcare industry is a plus.
- Must have experience operating at Tier 2 or higher within a service desk or technical support environment
- Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary
- Proficiency in customer relationship management (CRM) and task management software
- Exceptional analytical and problem-solving skills
- Advanced collaboration, communication, and interpersonal skills
- Excellent organizational and time management skills
- MacOS experience or certification is highly preferred, particularly for supporting end users who rely on Apple products and services
- Dental support experience is a plus, as familiarity with dental practice management systems and technologies will be beneficial when supporting our teams
MB2 Dental Solutions, LLC is an equal opportunity employer.
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