About this role
Job Summary
Seeking a results-driven leader to shape the retail experience at Spectrum Franchise locations across your territory? As Retail Manager, Franchise, you’ll drive operational excellence and sales performance by partnering with Franchise owners and management teams. Leverage your expertise to implement strategies that ensure consistent customer satisfaction and sales growth, making a lasting impact on Spectrum’s brand presence.
Responsibilities
How You’ll Make an Impact
- Guide and energize the sales force by providing visionary leadership and strategic direction
- Achieve and surpass sales targets through coaching, training, product knowledge and store visits
- Ensure Franchise stores match the performance and customer experience of Spectrum-operated locations
- Collaborate with Franchise leadership to maintain optimal staffing and productivity levels
- Build and sustain partnerships to enhance point-of-sale service promotion by store teams
- Drive performance metrics, analyze sales data and optimize sales opportunities within assigned locations
- Resolve complex customer concerns creatively while fostering positive relationships
- Implement business plans and processes to improve operational efficiency and compliance
Working Conditions
- Flexible schedule may require evenings, weekends, holidays and occasional travel.
Qualifications
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 10+ years in sales, operations, shrink management, visual merchandising, product launch or marketing strategies
Skills
- Strong leadership and motivational abilities
- Expertise in sales analysis and process implementation
- Ability to resolve complex customer issues creatively
- Proven team development skills
Preferred Qualifications
Education
- Bachelor’s degree in related discipline
Experience
- 2+ years in management role
- 4-6+ years in a related field
- 1+ year retail management with supervisory experience
- 1+ year selling wireless/mobile products or telecommunications
Skills
- Proficient with Microsoft Word, Excel, PowerPoint and technical applications
- Excellent interpersonal, presentation and collaborative abilities