Specialist - Client Solutions- South

Job Requirements

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.

https://www.godrejindustries.com/

About Godrej Living Private Limited (GLPL)

Godrej Living is your gateway to the realm of innovative and sustainable living solutions. As an extension of the esteemed Godrej Group, a conglomerate with over 125 years of legacy, we are committed to delivering excellence in every aspect of your living experience. At Godrej Living, we take pride in creating and maintaining happy, environmentally responsible residential communities that provide comfort, peace of mind and a sense of belonging.

Our comprehensive Community Development services are designed to ensure that every aspect of your living and working space is meticulously maintained, allowing you to focus on what truly matters - enjoying your life to the fullest.

www.godrejproperties.com

Role Summary:

The role is responsible for driving business growth, revenue generation, strategic client acquisition, and market expansion across South India. The incumbent will lead end-to-end business development activities for facility management, develop strong client relationships, achieve sales targets, and collaborate with cross-functional teams to ensure successful service delivery and customer satisfaction.

Job Responsibilities:

1. Lead Generation & Business Growth

- Identify new business opportunities across geographies (South India) and industries to drive market expansion.
- Build a robust sales pipeline through market research, networking, and participation in industry events.
- Develops and executes strategies for lead generation, conversion, and client acquisition
- Optimize lead categorization and assignment to ensure alignment with sales priorities.
- Maintain high conversion ratio and enhance deal closure efficiency
- Achieve regional sales revenue targets of ₹70 Cr, with a minimum gross margin of 15%.

2. Sales Planning & Strategy

- Develop and implement a comprehensive sales strategy for Facility/Property Management Services, Pre & Post-possession services and Curated product & specialized services

- Generate sales pipeline, ensuring efficient contract closures and revenue realization.

- Engage with corporate clients, developers, RWA’s, society members and property owners for business development and contract finalization

- Stay updated on industry trends, competitor strategies, and pricing models to maintain a competitive edge.

- Generate new revenue streams through consultancy services and strategic business initiatives.

- Follow a bid evaluation process to check strategic alignment of the prospective client

- Work with the Sales Head to Develop Annual Operating Plan (AOP) incorporating: Sales Forecast, , Market Trends and Competitive Analysis, Marketing Budget Allocation

3. Client Relationship Management (CR M)

- Ensures smooth client onboarding and post-possession support in collaboration with the Operations teams.
- Identify cross-selling and up-selling opportunities for curated products and services.
- Maintain 100% retention of strategic accounts (Top 30% contributing 75–80% of revenue) through a Strategic Account Retention Program.
- Develop a client engagement framework, ensuring proactive client meetings with 85% adherence to an annual engagement calendar.
- Drive organic growth (through portfolio extension, additional scope, or new services) and ensuring a 0.5% overall margin improvement.
- Provide structured feedback to the Operations team post-client meetings through Minutes of Meeting (MOM) documentation

4. Sales Team Leadership & Performance Management Mai

- Maintain a Business Development (BD) tracker following the SPANCO methodology: Suspect, Prospect, Approach, Negotiation, Closure, Order.
- Prepare P&L statements for all existing and new sites for approval by Sales Head/ Delivery Council Committee.
- Conduct contract review & expectation-setting sessions with the Transition & Operations teams post-contract finalization.

5. Process Improvement & Compliance

- Identify process inefficiencies in business development and recommend strategic improvements.
- Provide insights to enhance service offerings, pricing models, and market positioning.
- Ensures compliance with company policies, industry regulations, and contractual obligations.
- Tracks and improves sales cycle efficiency, conversion rates, and overall service excellence.

Who are we looking for?

• Qualification : MBA/PGDM

• Experience: Relevant years of experience (preferably from FM or hospitality industry )

Work Experience
8–10 years

Benefits

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

- 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
- 2 months paid leave for secondary caregivers
- Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And it has been over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!

We look forward to meeting you.