Carrier Admin & Claims Representative

ESSENTIAL DUTIES

- Request, receive, and consolidate claims related documentation including photos, bills of lading, PODs, delivery receipts, and statements.

- Maintain detailed records to ensure accurate claim status tracking.

- Request and track payment for various claims credits/debits.

- Provide claims updates to carriers and customers.

- Track and meet claims deadlines.

- Vet carriers in alignment with EASE Logistics requirements and onboarding processes.

- Verify carrier insurance levels, coverage types, authority, safety ratings, and required certificates.

- Build and maintain accurate carrier profiles in internal systems, ensuring all documentation is up-to-date.

- Run regular compliance and expiration reports to keep carrier records current.

- Manage carrier service failure tracking and document compliance issues.

- Support Marketing regarding public reputation management on industry review platforms.

- Serve as a liaison to operations, supporting rapid onboarding and compliance verification for new carriers.

- Resolve carrier-related issues and identify opportunities to mitigate operational risks.

- Split time, as needed, between the ACA and Claims teams until EASE has successfully established and onboarded a full-time ACA team member.

- This position is 100% on-site interacting with cross-functional teams.

LEADERSHIP AND SUPERVISOR RESPONSIBILITIES

- None.

PROFESSIONAL

- Ability to adapt and work in a fast-paced environment.

- Build and foster an environment of teamwork, integrity, and leadership.

- Communicate, written and verbal, in a manner that is respectful, professional, and polite.

- Demonstrate efficient time management skills by being punctual and reliable.

- Keep work station clean and free of clutter.

Work Environment

- The physical environment requires the employee to work in an open office setting with regulated temperatures, where many people are on the phone for long periods.

Physical Demands

- Sitting or standing at a desk, typing, looking at multiple computer screens, and responding to inbound/outbound phone calls, emails, and instant messages throughout the day.

- Occasionally may need to bend, stand, or lift up to 10 lbs.

Position Type and Expected Hours of Work

- This position is full-time. Employees typically work Monday-Friday, typical working hours (with an hour lunch), 40+ hours per week, as business demands.

- This role is expected to work outside of typical business hours as business needs dictate.

Qualifications

QUALIFICATIONS

Education

- High School Diploma or GED required.

- Associate or Bachelors degree required.

- Additional training or certifications in claims, risk management, or logistics compliance are a plus.

Experience

- No additional experience required.

Knowledge, Skills, & Abilities

- Strong clerical and organizational skills with the ability to gather, organize and consolidate documents.

- Excellent communication skills via phone, email, and written documentation.

- High attention to detail, accuracy, and compliance awareness.

- Ability to multitask and manage competing priorities and meet deadlines.

- Proficiency in Microsoft Office Suite and ability to adapt to new software.