About this role
Park Aerospace designs and manufactures advanced materials for aerospace, defense, and high‑tech industries. We offer a stable environment, hands‑on technical work, strong safety culture, and competitive benefits that support your long‑term career growth.
Job Summary
As a Customer Service Representative, you'll be the main point of contact for customers and internal teams. This role involves heavy email and data entry , requires strong attention to detail, and supports the full order lifecycle-from quoting to delivery.
What You'll Do
- Respond to customer inquiries by email and phone (high volume-up to 200 emails per day).
- Prepare and process material quotes -about 60% of the role-using Excel and written summaries.
- Review customer purchase orders and enter them accurately into Oracle 11i .
- Maintain customer files in compliance with AS9100 requirements.
- Use customer portals when needed to manage orders or approvals.
- Review contracts and coordinate with Engineering, Quality, and Legal for order approval and terms & conditions.
- Track and expedite customer orders and provide timely updates.
- Communicate customer issues, complaints, and changes in requirements to internal teams.
- Attend production/WIP meetings and complete follow‑up actions.
- Perform export screenings and communicate ITAR ( I nternational T raffic in A rms R egulations) and EAR (E xport A dministration R egulations) requirements as needed.
- Support other CSRs and complete additional administrative tasks.
What You'll Need
- Must type at least 40 words per minute.
- Strong written communication for quotes, emails, and customer documentation.
- 3-5 years of experience in a fast‑paced customer service or sales support role preferred. Candidates who have had recent managerial retail roles are strongly encouraged to apply.
- Ability to organize and prioritize high‑volume work with accuracy and urgency.
- Strong attention to detail and ability to work independently.
- Strong Excel skills (required for quoting and data tracking).
- Proven ability to multitask and meet deadlines.
- Experience preparing quotes is a plus.
Benefits Summary
- Full medical, dental, and vision coverage
- Paid time off
- Tuition reimbursement
- Referral program
- Hands‑on training and advancement opportunities