Senior Access and Assessment Officer

Are you a passionate leader who thrives in a fast-paced environment and is committed to making a difference every day? As a Senior Access and Assessment Officer, you will play a pivotal role in leading the front door to adult health and social care services in East Sussex.

Working at the heart of Health and Social Care Connect, you will support and develop a skilled team, drive high-quality decision-making, and help ensure adults and carers receive the right support at the right time.

Health and Social Care Connect (HSCC) is the point of access into adult community health and social care services in East Sussex. The service provides residents with information and advice and manages professional referrals into community health and social care services. HSCC also provides assessment and safeguarding triage functions for adults across the county.

We are looking for someone who has a working knowledge of adult social care and some supervisory or management experience to join our team.

As part of your role, you will be prioritising and triaging referrals coming in, providing information and support to staff and liaising with our partners both internally and externally.

The right person for this role will be enthusiastic, have demonstrable working knowledge of adult social care or community health services, be motivated and able to deal with competing priorities in a dynamic and fast paced environment.

You can expect to receive regular supervision and comprehensive training and continuing professional development.

You will also have line management responsibility for staff who provide a 24/7 service. Whilst you will not be required to work shifts you will be required to participate in the on-call rota out of hours to provide management support and advice.

We are looking for candidates who have:

- Experience of supervising, coaching or managing staff within a health, social care or customer-facing service.
- Knowledge and understanding of adult social care assessment processes, safeguarding responsibilities, and the importance of person-centred practice.
- Ability to make informed decisions in a fast-paced environment, including managing complex or high-risk situations and escalating concerns appropriately.
- Experience of working effectively with a range of partner organisations, including health, social care, voluntary sector and community services.
- Strong communication and organisational skills, with the ability to coordinate workloads, facilitate meetings, manage competing priorities and support service delivery.

Please download the Job Description and Person Specification for more information.

To apply for this role, please follow the ‘Apply Now’ button above and upload your Expression of Interest addressing how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

For guidance on how to write an application see our how to apply page and our statement on the use of AI .

Interviews will take place week commencing 19 th October via Teams

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

This is an excellent opportunity to influence service delivery, strengthen partnership working, and make a meaningful impact on the lives of local residents. Join a fast-paced, rewarding service where your leadership will make a real difference to vulnerable adults, carers, and the communities we serve.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion about this opportunity contact Gemma Morris - Operations Manager, [email protected]

The best thing about working for East Sussex is knowing every person who works here cares about our residents and wants to achieve the best outcomes for them. Casey, Project Officer

For work that makes a difference choose East Sussex.