Media Reputation Specialist (Luxury Jewelry)

COMPANY OVERVIEW
Our client is an organization operating within the Luxury Jewelry sector, focused on Digital Marketing . The company serves International Markets and is committed to delivering quality solutions, operational excellence, and sustainable business growth. Additional information about the organization will be shared with selected candidates at the appropriate stage of the recruitment process.

Location: Makati Branch / Cebu Branch, Philippines

Work Setup: Hybrid

Shifting Schedule: Mid (2:30 PM - 11:30 PM) /Night Shift (9:00 PM - 6:00 AM)

Compensation Range: ₱26,000 – ₱29,000 per month (not yet inclusive of bonuses)

Compensation Flexibility: Open to negotiation for highly qualified candidates.

The Media Reputation Specialist provides ongoing online listening and alerting for the client while

managing and organizing media monitoring data for accuracy. They also assist in providing in-depth reputation

and reports for the client.

KEY RESPONSIBILITIES

- Monitor online news and social media conversations about the client, its competitors, and the industry,

- Provide timely alerts to the client of potential reputitional risks,

- Assist in the creation of reports, dashboards, and listening frameworks to support client reporting and insights,

- Handle client requests related to crisis management and reporting,

- Manage and maintain the accuracy and organization of media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis to support reputation management initiatives,

- Deliver end-of-day listening activity reports and facilitate calls to ensure seamless shift handovers,

- Assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives,

- Assist in basic quality checks under guidance to ensure data relevance,

- Regularly collaborate with the Paris Reputation Management Team,

- Ensure the accurate and up-to-date management of internal trackers by regularly updating data,

- Provide the Lead with detailed insights and constructive feedback on the performance, progress, and areas for improvement of the trainee or new hire,

- Coordinate with Lead and escalate issues according to a predefined process,

- Perform related duties as assigned.

REQUIRED QUALIFICATIONS

- Bachelors degree in Literature, Journalism, Marketing, Public Relations or a relevant field,

- At least 2 years of experience in crisis management, media monitoring, reputation management, or public relations,

- At least 1 year of experience in client-facing roles involving crisis management, reputation management, media monitoring, or related communications functions,

- Proficiency in English communication, both written and verbal,

- Proven experience with media monitoring platforms such as Sprinklr, Onclusive, and Storyclash,

- Strong analytical skills with the ability to interpret diverse information from multiple sources,

- Excellent report writing skills, with the ability to create clear, concise, and actionable insights,

- Advanced understanding of reputation management, media analysis, reporting, and sentiment evaluation methodologies,

- Effective time management and organizational skills, with the ability to meet deadlines,

- Willingness to work flexible hours, including night shifts, weekends, and holidays as needed.

PREFERRED QUALIFICATIONS

- Advanced proficiency in Boolean query development,

- Proven experience in copywriting, content editing, and proofreading with a strong focus on accuracy and clarity,

- Previous experience working with international clients or foreign counterparts,

- Demonstrated ability to think innovatively and develop effective solutions to complex challenges, driving continuous improvement in processes, workflows, and client outcomes.

REQUIRED SKILLS & TECHNOLOGIES

- Basic knowledge of Microsoft Office or Google Workspace such as Word/Docs, Excel/Sheets, and PowerPoint/Slides,

- Basic Knowledge of AI tools and Large Language Models (LLMs) such as ChatGPT to enhance productivity and streamline tasks,

- Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack,

- Basic proficiency in Boolean query development and the effective use of the Sprinklr platform for monitoring, analysis, and reporting,

___
ABOUT LENNOR METIER
Lennor Metier is a specialized executive search and professional recruitment firm helping organizations hire leadership, finance, accounting, human resources, sales, marketing, supply chain, operations, and business-critical talent.

EQUAL OPPORTUNITY STATEMENT
Lennor Metier is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE
By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.