Insurance AR

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Role Overview: The Insurance AR associate focuses on the high-volume processing of time-of-service payments for telehealth appointments. This is a data-entry-intensive role that requires exceptional speed, accuracy, and pattern recognition to manage a high volume of transactions without direct client interaction.

Key Responsibilities:

- Account Review: Daily review of assigned telehealth accounts in Advanced MD (AMD) to determine expected patient responsibility (copay/coinsurance).
- High-Volume Payment Processing: Charge time-of-service payments for appointments where patients did not pay via the automated paywall.
- Data Integrity: Maintain the Telehealth Copay Detail Spreadsheet , updating statuses such as "Card Charged," "CC Declined," or "Needs Special Review".
- Verification & Correction: Update Provider Profiles and TH Copay amounts in AMD based on insurance responses to ensure correct billing and payment disbursal.
- Benefit Analysis: Use benefit check notes and previous insurance responses to estimate costs for pending visits.
- Refund Identification: Identify accounts with negative balances (credits) and determine if a refund is required based on pending visit costs.

Requirements

Qualifications:

- Education: Bachelor’s degree in Business, Finance, or a related field.
- Experience: 1-2 years of experience in high-volume data entry, back-office medical billing, or financial transaction processing.
- Pattern Recognition: Strong ability to quickly identify trends in insurance responses and financial data.
- Technical Skills: Advanced MS Excel skills (managing large, "finicky" spreadsheets without breaking data links) and high WPM typing speed.
- Reliability: Ability to work independently with minimal supervision while meeting daily volume quotas.