About this role
This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
This is you
- Experience in working as operations or support engineer
- Experience in Windows and Linux/UNIX system administration
- Medium to strong grasp of relational databases and SQL
- Advanced Troubleshooting skills in a multi-user environment
- Advanced English proficiency (spoken and written)
Nice-to-have skills:
- Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
- Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
- Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
- Experience using monitoring tools
- Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment
- Ability to exercise good judgment, to independently assess risk, and to make critical decisions
- Willingness to work flexible shifts
This is your role
- Monitoring system operations and troubleshoot problems
- Analyzing root causes of operational malfunctions and provide resolutions
- Resolving operational problems within the defined schedules and service level agreements
- Driving incident resolution and process improvements to minimize impact to the production environment and business partners
- To develop a support plan to prioritize and resolve issues
- To address customer issues promptly and accurately
- To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
- To develop preventive measures and document issue resolution procedures
Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.
What awaits you at Avenga?
W e take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength .