Apprentice

Global Merchant & Network Services (GMNS) brings together American Express' merchant- and network-related businesses to deliver differentiated value to merchants, partners and Card Members. The organization manages relationships with merchants that accept American Express, operates the company’s payment network and supports bank partnerships globally.

In support of GMNS’s mission, Global Governance, Risk, Remediation, and Operations is focused on building a resilient and efficient operational foundation for critical merchant experiences, strengthening oversight of merchant and network processes, and advancing operational excellence. As part of this organization, Global Merchant Account Operations & Resilience supports effective oversight of merchant account setup, account management and maintenance activities.

The team is improving how merchant accounts, account relationships and critical merchant data are maintained, governed and scaled throughout the merchant lifecycle. This includes hierarchy information, cancellation information, account classifications and other key data attributes used across American Express. The team strengthens data quality and controls, simplifies operational processes, and explores automation, analytics and AI-enabled approaches that reduce manual effort and improve servicing outcomes.

As an apprentice, you will support well-defined transformation and operational-improvement assignments across merchant hierarchy, account maintenance, governance, controls and automation. You will gain practical experience in business analysis, data analysis, process documentation, testing and cross-functional delivery while working under the guidance of experienced colleagues.

The apprentice will provide incremental capacity to progress well-defined initiatives that improve account maintenance, data integrity and governance, while enabling experienced colleagues to remain focused on higher-complexity priorities and delivery. The ideal candidate will demonstrate analytical curiosity, clear communication and an interest in solving data and operational challenges.

This is an apprenticeship position hired under the Apprentices Act. The apprentice will complete structured, supervised work and learning assignments with support from experienced colleagues.

Minimum qualifications

- Bachelor's degree in business, Engineering, Computer Science, Information Technology, Analytics, Finance, Economics, Mathematics, Statistics or a related discipline.
- Recent graduate with less than 11 months full-time professional experience.
- Ability to commit to the applicable apprenticeship duration: 12 months.
- Basic analytical and structured problem-solving skills, with the ability to organize information and draw logical conclusions.
- Clear written and verbal communication skills and the ability to work collaboratively in a team environment.
- Attention to detail, curiosity, learning agility and willingness to take feedback.
- Basic proficiency in Microsoft Excel and PowerPoint.

Preferred qualifications

- Academic, internship or project exposure to business analysis, data analysis, process improvement, governance, controls, automation or project coordination.
- Familiarity with SQL, Python, data-analysis libraries, Power BI, Tableau, Big Query or similar analytical tools is an advantage, but not required.
- Exposure to process mapping, requirements gathering, testing or documentation through coursework, internships or projects.
- Interest in AI, automation, risk management, payments, merchant operations, financial services or large-scale operational environments.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Apprentices will be required to abide by Blue Box values and always maintain Code of Conduct.