About this role
JOB DESCRIPTION:
Primary Objective of Position
The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.
Main Responsibilities:
- Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
- Schedule and perform planned/predictive maintenance (PM/PdM) activities.
- Schedule, perform and document hardware and software updates (TSBs).
- Assist with instrument installations and deinstallations.
- Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
- Travel within the service area.
Profile:
- Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
- Proven track record in a similar position supported by management and customer references.
- Successful engagement with customers, specifically laboratory staff.
- Technical expert for product line responsibility.
- Strong communication skills.
- Ability to identify and drive resolution of issues.
- Strong experience in the use of analytical tools and software.
- Good computer skills.
- Good English skills, both written and spoken.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
## JOB FAMILY:
Field Services
## DIVISION:
CRLB Core Lab
## LOCATION:
Spain > Quintanavides : Remote
ADDITIONAL LOCATIONS:
## WORK SHIFT:
Standard
## TRAVEL:
Yes, 15 % of the Time
## MEDICAL SURVEILLANCE:
Not Applicable
## SIGNIFICANT WORK ACTIVITIES:
Not Applicable