About this role
Responsibilities
Sales and Marketing
- Ensure assigned Partners meet and exceed sales goals across all Waterworks sales channels.
- Provide product and sales training to partner designees ensure appropriate Waterworks knowledge.
- Interact closely with assigned Partners to set and execute sales and marketing strategies, holding the Partner Sales Consultants accountable for monthly sales goals achievement.
- Conduct needs assessments by location, identify opportunities, and provide ongoing support to increase confidence in marketing and selling Waterworks products.
- Support and advance the London based specification hub for ME business to ensure successful execution.
- Collaborate with Channel Operations and other cross-functional teams to create tools and resources for Partner Sales Consultants.
- Review marketing strategies and revenue goals by account monthly.
- Track progress through weekly field reports and appointment schedules.
- Manage project pipeline and register known projects per the Company’s Client Management guidelines.
- Plan effective marketing activities and ensure timely CRM recording/activity.
- Communicate business strategies and outlooks with appropriate forecasting.
- Cultivate relationships to ensure Waterworks is the preferred vendor or implement strategies to achieve this status.
- Collaborate with Waterworks Residential and Commercial Sales personnel to ensure proper communication and partnership to support the ME business.
- Source and share leads across appropriate business channels and resolve cross-over issues.
- Hold partners accountable for contract compliance.
Operational
- Monitor emerging market trends and regulatory developments in the Middle East market and build awareness with cross-functional partners.
- Serve as escalation point for unresolved client issues, working with Client Services, Technical Support, RMA/Product Support.
- Partner with the assigned Client Support Specialist to ensure timely and effective support for partners, including responding to inquiries, preparing quotes, and coordinating deliveries.
- Ensure adherence to Waterworks qualification processes within partner relationships.
- Define and implement operational processes to uphold the Waterworks brand and meet client and partner needs.
- Liaise between Support Center and Partner Sales Consultants, conducting weekly calls to keep Consultants connected, informed, and accountable.
- Respond promptly to internal communications.
- Model Waterworks values within the territory and partnerships.
- Other accountabilities as assigned
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5 years of sales experience as outside consultant, showroom or luxury retail sales, or architectural design firm, including 2+ years in sales management within a luxury brand
- Experience operating and traveling in the Middle East in a business capacity
- Strong industry connections within the luxury design trade
- Drive to achieve sales results
- Relationship builder with drive to be in front of partner and clients
- Self-motivated leader with excellent coaching, communication, and decision-making skills
- Proven ability to negotiate, close deals, and influence at all levels
- Strong multitasking and strategic-thinking abilities; pro actively problem solver
- Demonstrates trust, integrity, and professionalism
- Proficient in Microsoft Office and familiar with CRM systems
- Experience in plumbing, tile, or construction is a plus
- Travel required up to 50% or more to partner locations